Sesi West
Milwaukee,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Bus Operator
Milwaukee County Transit System
08.2021 - Current
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Store Manager
Rainbow Clothing Store
04.2014 - 08.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Store Manager
Simply Fashion Clothing Store, CLOSED
01.2010 - 04.2014
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Associate of Applied Science - Medical Assistant
Sanford Brown College
West Allis, WI07.2011
Skills
- GPS Applications
- Safe Driving Practices
- GPS Mapping
- Valid Wisconsin License
- Safe Driving Skills
- Traffic Law Adherence
- Effective Communication Skills
- Customer Relations Skills
- Defensive Driving
- Decision Making
- Professionalism
- Time Management
- Conflict Resolution
- Attention to Detail
- Customer Service
- Multitasking Abilities
Timeline
Bus Operator
Milwaukee County Transit System
08.2021 - Current
Store Manager
Rainbow Clothing Store
04.2014 - 08.2021
Store Manager
Simply Fashion Clothing Store, CLOSED
01.2010 - 04.2014
Associate of Applied Science - Medical Assistant
Sanford Brown College
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