Sessenie Nsiegbu
Oklahoma City,OK
Overview
17
17
years of professional experience
Work History
Database Specialist
Paycom
10.2023 - Current
- Improved database performance by optimizing queries and indexing strategies.
- Enhanced data security with the implementation of encryption methods and access controls.
- Streamlined data processing tasks by automating report generation and data imports.
- Reduced data redundancy by designing efficient database normalization techniques.
- Ensured high availability of databases through regular monitoring, maintenance, and backup procedures.
- Provided ongoing support to users experiencing issues with databases or related applications, resolving problems quickly and efficiently.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
- Modified databases to meet needs and goals determined during planning process.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
Tax Specialist
Paycom
01.2022 - 10.2023
- Enhanced client satisfaction by providing thorough tax analysis and recommendations.
- Streamlined tax preparation processes for increased efficiency and accuracy.
- Assisted clients in reducing tax liabilities through strategic financial planning.
- Developed customized tax strategies to meet individual client needs and goals.
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Maintained strict compliance with all federal, state, and local tax laws while preparing client returns.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.
Retention Representative
Cox Communications
04.2021 - 12.2022
- Engage with clients to understand their technology needs, troubleshoot and resolve sources of service, pricing, or technical problems, review pricing options and share customer feedback to management when needed
- Handle challenging customer situations and escalations to provide complete resolution
- Primary point of contact for customers for all phases of the retention and sales process, including preparation of service proposal, contract signature, order entry and scheduling of install and follow up
- Determine serviceability and perform any necessary calculations pertaining to fees, time periods, pro-rations, penalties, cost analysis, competitive pricing comparisons and provide other reporting
- Conduct marketing campaigns which include proactive outbound calling and emails to existing and prospective customers
- Identify and develop additional sources of new business through referrals, networking and social media
- Utilize a CRM to capture, accurate and complete information, track orders and follow up as needed
- Attend required sales and product trainings and stay current on Cox Business services/solutions.
Customer Service Representative
Insurance Auto Auctions
09.2013 - 03.2021
- Prioritize workflow to maximize the number of packets that can be sent out the same day
- Compile data and provide various reports to management for review
- Trained and mentored new staff members
- Assist with maintenance of job files
- Provide customer service and support to both internal and external customers
- Provide support to HR department as needed
- Review, research and enter data into various systems
- Ensure all packages receive appropriate scan status
- Track a variety of metrics, complaints and maintenance compliance
- Services as initial contact for resolve inquiries or issues before routing to management for resolution
- Serves as frontline customer service to receive, solve and/or escalate customer service inquiries
- Provide staff and customers with timely and accurate feedback
- Gain access to resources in a timely manner
- Recommend changes in work methods to improve performance within the department
- Execute open expenses and voucher expenses
- Responsible for payment to vendors
- Ability to follow detailed instructions to complete routine procedures.
Customer Service Representative
Oklahoma Blood Institute
01.2013 - 09.2013
- Verbal and written communication skills used to explain complex and confidential information
- Multitasking skills used to work in a fast-paced environment
- Adapted to changes in priorities and various task, while maintaining a high attention to detail and accuracy
- Organized work load in order to manage deadlines effectively
- Followed detailed instructions to complete task assigned
- Created and implemented new processes for evaluating customer experience
- Resolved online inquiries via email and instant messaging
- Provided excellent service to all customers, including troubleshooting products and programs
- Assisted customer with all issues, including providing company information
- Provided timely follow up with customers to ensure highest –quality service and build customer relationships.
Shift Leader
TCIM Services
12.2006 - 01.2013
- Strong team player
- Ensured staff completed all shift tasks
- Interacted with all staff in a friendly and professional manner
- Resolved complaints from irate customers
- Responsible for all management aspects during shifts while on duty
- Supervised other staff for following protocols regarding call volume and telephone sales presentation
- Set priorities on task
- Assisted employees with resolving difficult customer inquiries via email or directly
- Responsible for planning monthly luncheons for employees within the department
- Responsible for building morale in the workplace
- Perform accounts receivable duties for the agencies vending machine items
- Handled high volumes of customer inquiries while providing a high quality of services to each caller
- Communicated with staff and customers using clear and professional language
- Responsible for: Processing incoming/outgoing mail and incoming faxes
- Tasks may include: scanning documents; index and label documents; distribute documents; mail information letters to employers; input accurate data entry of appropriate employer issues using three computer programs; re-mailing returned forms; and utilizing fact-finding techniques to assist all job seekers
- Validated and prioritized sales opportunities by reviewing potential customer bases and making appropriate sales calls to new prospects
- Generated new revenue by prospecting new accounts and increasing product mixes within current accounts
- Served as account advocate and liaison internally to effectively communicate and coordinate customer needs within the organization
- Helped staff achieve monthly, quarterly and annual sales goals as required by upper management
- Helped staff to initiate and closing of the sale with customer
- Worked with merchandising and product vendors for information regarding new products, industry changes, sales promotions and sales accountability as needed
- Continuously stayed up to date with the knowledge of credit card products, services, industry trends and competitive dynamics of the marketplace.
Education
Diploma -
Edmond Santa Fe High School
05.2006
Skills
- Expert in software skills, including Microsoft Office and web based applications
- Responsible, outgoing and enthusiastic personality
- Maintain confidentiality and perform all duties in accordance with company policies and procedures
- Microsoft Office
- Database monitoring
- Database Troubleshooting
- Database Management
- General business skills such as typing, data entry and review; and use of telephone, copier and fax
- Provide a high level of clerical support to various management and operational functions, including: 10 key, filing, faxing, emailing and answering telephone
References Available
True
Timeline
Database Specialist
Paycom
10.2023 - Current
Tax Specialist
Paycom
01.2022 - 10.2023
Retention Representative
Cox Communications
04.2021 - 12.2022
Customer Service Representative
Insurance Auto Auctions
09.2013 - 03.2021
Customer Service Representative
Oklahoma Blood Institute
01.2013 - 09.2013
Shift Leader
TCIM Services
12.2006 - 01.2013
Diploma -
Edmond Santa Fe High School