Sessley Wallace
Tupelo,MS
Summary
Dynamic Customer Service Representative with a proven track record at ResultsCX, excelling in high-stress situations and dispute resolution to enhance customer loyalty. Expert in CRM software and active listening, I significantly improved client retention and satisfaction. Skilled in both critical thinking and data entry, I adeptly managed customer interactions, ensuring positive outcomes and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ResultsCX
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Environmental Services Housekeeper
North Mississippi Medical Center
06.2023 - 10.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Education
J.J. McClain High School
Lexington, MS05.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Software CRM system proficiency
- Reading comprehension
- Order fulfillment
Timeline
Customer Service Representative
ResultsCX
09.2024 - Current
Environmental Services Housekeeper
North Mississippi Medical Center
06.2023 - 10.2024
J.J. McClain High School
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