Seta Baroudjian Torres
Forest Hills,NY
Summary
Air France Station Supervisor with over 12 years of experience across JFK and Paris-CDG, specializing in premium passenger services, lounge operations, catering coordination, and operational compliance monitoring. Proven ability to supervise teams, monitor service provider performance, conduct operational audits, and ensure compliance with Air France service standards and procedures. Seeking a new opportunity within Air France to further grow and contribute by leveraging my operational experience, compliance monitoring skills, and coordination with internal teams and external service providers.
Overview
2027
2027
years of professional experience
Work History
Station Supervisor - La Première/High Contribution
Air France
New York, NY
06.2022 - Current
- Supervise daily operations for La Première and high contribution customers, including lounge, check-in, boarding, and arrivals while ensuring compliance with Air France service standards.
- Manage and schedule 20+ staff members, ensuring proper operational coverage and service performance.
- Conduct weekly lounge compliance audits covering cleaning standards, food quality, and service delivery.
- Perform quality control on catering and food presentation, validating menus and researching La Première menu standards in the lounge.
- Previously responsible for beverage ordering and inventory coordination, working directly with suppliers for the lounge.
- Monitor service provider performance and provide operational feedback and coaching to ensure alignment with Air France standards.
- Support lounge service providers in understanding Air France service culture and French hospitality standards.
- Coordinate operations with TSA, CBP, United Nations delegations, and airport authorities.
- Manage operational disruptions including delays, cancellations, and passenger rebooking.
Station Supervisor
Air France
New York, NY
03.2020 - 06.2022
- Supervised airport operations including check-in, arrivals, gates, ticketing, and ramp coordination.
- Oversaw catering ordering and coordination supplier follow-ups, ensuring service quality and operational compliance for the In-Flight.
- Assigned daily operational roles to agents based on flight schedules and operational priorities.
Lead Passenger Service Agent
Air France
New York, NY
03.2019 - 03.2020
- Led daily operational briefings and coordinated frontline teams across gates, arrivals, ticketing, La Première and lounge operations.
Early Career – Passenger Service
Air France
Paris, France & New York, NY
2013 - 2018
- Passenger service agent at CDG airport as well as JFK airport supporting hub operations, passenger handling, and baggage coordination.
Education
Certificate - Passenger Service/Airport Management
Class Airport
Paris, France2013
High School Diploma -
Lycée Jean Macé
Paris, France2011
Skills
Operational Compliance Monitoring
Supplier & Service Provider Oversight
Operational Audits & Quality Controls
Catering & Lounge Operations
Performance Monitoring & Reporting
Team Leadership & Coaching
Disruption Management & Service Recovery
Microsoft Office, Excel, Altea, Amadeus
Languages
French
Native or Bilingual
Armenian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Station Supervisor - La Première/High Contribution
Air France
06.2022 - Current
Station Supervisor
Air France
03.2020 - 06.2022
Lead Passenger Service Agent
Air France
03.2019 - 03.2020
Early Career – Passenger Service
Air France
2013 - 2018
Certificate - Passenger Service/Airport Management
Class Airport
High School Diploma -
Lycée Jean Macé