Setareh Moayedirad
Chino Hills,CA
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
1
1
year of professional experience
Work History
Customer Experience Coordinator
Marshalls Store
Chino, CA
03.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and maintained positive relationships with customers.
- Assisted customers with product selection, ordering, returns, and refunds.
- Resolved customer complaints in a timely manner.
- Identified opportunities to improve the customer experience process.
- Monitored customer feedback through surveys and phone calls.
- Gathered data on customer trends and preferences to inform decision-making.
- Collaborated with other departments to streamline processes for better customer outcomes.
- Provided technical support to customers via phone or online chat channels.
- Assisted customers with returning items and understanding applicable policies.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
Education
Master of Science -
Azad Tehran University
Tehran01-2016
Skills
- Training and Coaching
- Promotions Experience
- Promotions Understanding
- Logistics Support
- Solutions Management
- Returns Policies
- Customer Service
- High-Energy Attitude
- Store Maintenance
- Calm and Professional Under Pressure
- Order and Refund Processing
- Microsoft Office
References
References available upon request.
Timeline
Customer Experience Coordinator
Marshalls Store
03.2023 - Current
Master of Science -
Azad Tehran University
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