Summary
Overview
Work History
Education
Skills
Timeline
Generic

Setareh Tate

El Paso,Texas

Summary

Dynamic and competent customer service specialist, proficient at building positive relationships with new and existing clients by offering 25 years superior client services in every facet.

Overview

14
14
years of professional experience

Work History

Shop Owner

Selena Michael Co
01.2020 - Current
  • Streamlined shop operations by implementing efficient processes for order fulfillment.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Head Concierge/Move-in Coordinator

Bozzuto Management
07.2016 - 06.2019
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty
  • Scheduled deliveries of various items, including flowers, gifts, and balloons, and made guest reservations
  • Facilitated research of local venues, restaurants, and visitor spots per guest requests
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Effectively controlled release of proprietary and confidential information for general client lists
  • Provided onsite training
  • Created communication strategies to meet client objectives
  • Protected company reputation, built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Explained security policies and procedures to residents staff to promote confidence and safety
  • Arranged for transportation to and from airport, train station, and events for visitors
  • Managed resident calls

Individual Sales Agent

Keller Williams Realty
06.2013 - 07.2016
  • Successfully guided home buyers/sellers through sales and purchase of properties
  • Showed building models to prospects based on expressed needs and preferences
  • Researched current market to stay informed and give superior sales presentations
  • Promoted property sales through advertisements, open houses and participation in multiple listing services
  • Advised prospective clients on current market activities
  • Counseled new buyers to enhance sales opportunities
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Organized charity and public events to bring awareness to neighborhood, generating lead flow
  • Followed up with prospects throughout sales processes
  • Maintained high referral rates and exceptional feedback from previous clients
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.

Customer Service Associate

Lowe's Home Improvement
04.2012 - 03.2014
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Contributed to business growth by confirming customer satisfaction with service and quality.

Front Desk Attendant

Louisville Athletic Club
08.2010 - 04.2011
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Attended to front office needs by greeting visitors and providing assistance.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Esthetician

21C Hotel and Museum
08.2010 - 04.2011
  • Perform basic facial procedure; including: cleanse, exfoliation, massage, mask and moisturize
  • Facial, leg, underarm waxing
  • Offered skin rejuvenation and cellulite reduction therapy services to clients

Esthetician

Spa Avania Hyatt Regency Scottsdale
01.2010 - 06.2010
  • Perform facials, peels, and general esthetic duties as well as body wraps, scrubs, and treatments
  • Event make-up application
  • Maintained appropriate decorum and professionalism at all times
  • Set up patient rooms and sterilized equipment
  • Collected patient history before planning treatments
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
  • Informed guests of appropriate products available to increase retail sales.
  • Developed individualized, therapeutic skin care programs.
  • Recommended retail products for at-home use.

Education

License - Esthetics

Empire Beauty School - Louisville, KY
Louisville, KY
05.2009

Skills

  • Analytical thinking
  • Beauty regimens
  • Product and service knowledge
  • Sales
  • Employee training and development
  • Word, Excel, Adobe use
  • Training and mentoring
  • Management interaction

Timeline

Shop Owner

Selena Michael Co
01.2020 - Current

Head Concierge/Move-in Coordinator

Bozzuto Management
07.2016 - 06.2019

Individual Sales Agent

Keller Williams Realty
06.2013 - 07.2016

Customer Service Associate

Lowe's Home Improvement
04.2012 - 03.2014

Front Desk Attendant

Louisville Athletic Club
08.2010 - 04.2011

Esthetician

21C Hotel and Museum
08.2010 - 04.2011

Esthetician

Spa Avania Hyatt Regency Scottsdale
01.2010 - 06.2010

License - Esthetics

Empire Beauty School - Louisville, KY

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Setareh Tate