Seth Allen
Assistant Operations Manager
Richmond,VA
Summary
Adept at operations management and team building, I significantly boosted performance at First Tee - Greater Richmond, leading a team to generate over $1.5 million in revenue. Skillfully managed 40+ golf membership accounts, merchandise efforts, and the facility point-of-sale system. Comprehensive understanding of consumer demand, needed to help and business flourish.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Operations Manager
First Tee - Greater Richmond
2 2023 - Current
- Oversaw, coached, and led 20-30 part-time employees to work together to carry out daily functions and meet service objectives
- Assisted a golf operation that sold just shy of 30,000 rounds, 45,000 total transactions, hosted numerous outings and tournaments, and generated over $1.5 million in revenue
- Received, priced, and displayed $50,000 in inventory items with a sale value of $85,000
- Sold and managed accounts of 40+ full-facility golf members that generated $122,000 in revenue in 2023
- Assisted with interviewing and hiring of employee team members with appropriate skills
- Assessed and presented sales reports, activity reports and financial statements to measure productivity and goal realization.
Head Golf Coach
Hermitage High School
05.2023 - Current
- Coordinate and assist with golf matches and tournaments to provide high school athletes with a positive image for the game of golf
- Provide student athletes with valuable life lessons a game like golf provides, such as; respect, integrity, trust, sportsmanship, etc
- Provide basic knowledge of golf and the golf swing to challenge the students and make them better
- Act as a leader and role model to student athletes.
Golf Operations Service Assistant
Somerby Golf Club
05.2021 - 10.2022
- Assisted with day-to-day of the golf department which included tee sheet management, golf cart fleet management, and tournament operations
- Led and coordinated outside operations during large events ranging from 50-144 golfers and often 15-50 volunteers
- Received, priced, and displayed merchandise
- Developed lucrative relationships with clients to promote future business opportunities
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science - Sports Management
Minnesota State University - Mankato
05.2019 - 05.2022
Skills
Operations Management
Employee Supervision
Customer Engagement
Logistics Coordination
Team Building
Closing Sales
Active Listening
Inventory Management
Timeline
Head Golf Coach
Hermitage High School
05.2023 - Current
Golf Operations Service Assistant
Somerby Golf Club
05.2021 - 10.2022
Bachelor of Science - Sports Management
Minnesota State University - Mankato
05.2019 - 05.2022
Assistant Operations Manager
First Tee - Greater Richmond
2 2023 - Current
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