Chester Bailey
Winter Haven,United States
Summary
Diligent and reliable professional adept at efficiently handling diverse tasks with a proactive approach. Demonstrated ability to manage multiple priorities while maintaining a positive outlook. Enthusiastic about assuming additional responsibilities to drive collective team success. Proficient in both written and verbal communication, fostering satisfied and well-informed clientele. Adept at simplifying complex concepts, thereby alleviating concerns associated with emerging technologies. Eager and ambitious in pursuing a career in IT, committed to continuous growth and professional advancement.
Overview
8
8
years of professional experience
Work History
Network Technician
MIX Networks
02.2022 - Current
- Proficiently diagnosed and resolved hardware and software issues, ensuring seamless network functionality.
- Handled troubleshooting across multi-site enterprise networks, addressing intricate networking infrastructure concerns.
- Managed PBX and SIP end device registrations, alongside server provisioning and configuration file management.
- Effectively conveyed technical insights to non-technical peers, facilitating comprehension of complex concepts.
- Provided remote assistance to users, offering solutions and educational support over the phone.
- Collaborated with both end users and seasoned IT professionals, offering adept troubleshooting and support.
- Expertise in WAN and LAN troubleshooting, employing advanced diagnostic methodologies.
- Conducted rigorous quality assurance checks on systems to ensure peak performance levels.
- Responsive to service requests throughout business hours and beyond, ensuring timely problem resolution.
- Strategically managed and prioritized customer service demands, optimizing prompt resolutions.
- Resolved intricate customer issues concerning implementation, maintenance, and support of voice, data, VoIP, and CTI applications.
Lead Delivery Driver
Hungry Howies Pizza & Subs
07.2019 - 02.2022
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Completed 20+ deliveries per shift
Store Manager
Rings Of Vapor
12.2017 - 06.2019
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Shift Lead
Little Caesars
12.2015 - 12.2017
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed store opening and closing procedures and balanced tills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Help Desk Technician
Gessler Clinic
03.2017 - 05.2017
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Retained existing clients and developed 75 new accounts by extending high quality and efficient support service.
- Monitored systems in operation and input commands to troubleshoot areas.
- Activated accounts for clients interested in new services.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Helped streamline repair processes and update procedures for support action consistency.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Technical Certificate - Network Support
Ridge Technical College
Winter Haven, FL12.2019
Skills
- Desktop support
- Helpdesk call support
- Account management
- Technical documents comprehension
- Microsoft Outlook
- Windows 10
- Ticket support system management
- Issue troubleshooting
- Technical Support
- Network Troubleshooting
- Switches and Routers
- Voice over Internet Protocol (VoIP)
Timeline
Network Technician
MIX Networks
02.2022 - Current
Lead Delivery Driver
Hungry Howies Pizza & Subs
07.2019 - 02.2022
Store Manager
Rings Of Vapor
12.2017 - 06.2019
Help Desk Technician
Gessler Clinic
03.2017 - 05.2017
Shift Lead
Little Caesars
12.2015 - 12.2017
Technical Certificate - Network Support
Ridge Technical College
Similar Profiles
JOSLYNE THAGGARDJOSLYNE THAGGARD
Radio Presenter at Mix FM, Fiji's Best MixRadio Presenter at Mix FM, Fiji's Best Mix
Matthew TorrezMatthew Torrez
Batch Plant Manager/ Dispatch/ Driver at Tex-Mix Ready Mix ConcreteBatch Plant Manager/ Dispatch/ Driver at Tex-Mix Ready Mix Concrete
Marcos ChavezMarcos Chavez
Class B Commercial Driver at kincaid ready mix,ozark ready mixClass B Commercial Driver at kincaid ready mix,ozark ready mix
Claudia LedesmaClaudia Ledesma
Behavior Technician at Kids Therapy TowerBehavior Technician at Kids Therapy Tower
Danielle RuizDanielle Ruiz
Web Project Coordinator at Medical Advantage GroupWeb Project Coordinator at Medical Advantage Group