Experienced with driving operational excellence and business strategy. Utilizes leadership skills and strategic planning to enhance organizational performance. Track record of fostering team collaboration and achieving impactful results.
Overview
17
17
years of professional experience
Work History
Operating Partner
Laynes Chicken Fingers
01.2025 - Current
Streamlined daily operations to enhance service efficiency and customer satisfaction.
Collaborated with team members to implement training programs for new employees.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Developed standard operating procedures to maintain consistency across food preparation processes.
Monitored compliance with health and safety regulations during operational activities.
Sourced vendors and negotiated fair contracts to keep costs low.
Led a high-performing team, fostering an environment of collaboration and continuous improvement.
Director of Company Operations
Moes Southwestern Grill
08.2022 - 10.2024
Streamlined operational processes by implementing efficient scheduling and resource allocation strategies.
Coordinated cross-departmental communication to enhance workflow and collaboration among teams.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Developed training materials to onboard new staff, promoting adherence to company policies and procedures.
Facilitated regular team meetings to discuss performance metrics and address operational challenges.
Supported budget management efforts by tracking expenses and providing insights for cost-saving measures.
Monitored daily operations, identifying areas for improvement to increase overall productivity.
Franchise Business Consultant
Moes Southwestern Grill
01.2021 - 08.2022
Analyzed franchise performance metrics to identify areas for operational improvement.
Developed strategic training programs enhancing franchisee marketing and operational efficiencies.
Facilitated communication between corporate teams and franchisees to streamline processes and resolve issues.
Conducted on-site evaluations, providing actionable feedback to improve compliance with brand standards.
Collaborated with franchise owners to implement best practices, driving consistency across locations.
Oversaw onboarding processes for new franchises, ensuring alignment with company culture and goals.
Franchise Business Consultant Manager
Subway Restaurants
02.2018 - 07.2020
Analyzed franchise performance metrics to identify areas for operational improvement.
Developed and implemented training programs for new franchisees to enhance compliance and efficiency.
Collaborated with cross-functional teams to streamline communication between corporate and franchise locations.
Conducted market research to support strategic growth initiatives and franchise development plans.
Facilitated workshops focused on best practices in customer service, driving increased satisfaction rates across franchises.
Collaborated closely with corporate teams, contributing valuable input on system-wide initiatives and programs.
Owner/Operator
Jimmy John's Gourmet Sandwiches
04.2009 - 01.2018
Managed daily operations, ensuring efficient workflow and high-quality service delivery.
Developed and implemented standard operating procedures to enhance operational efficiency.
Trained and mentored staff on best practices in customer service and product handling.
Oversaw inventory management, optimizing stock levels to reduce waste and improve availability.
Managed day-to-day business operations.
Increased customer satisfaction by providing high-quality services and timely communication.
Kept all building areas and equipment functional and well-organized to promote business performance.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.