Seth Borges
Pensacola,United States
Summary
Management Results-driven leader with a proven track record of productivity and efficiency in driving sales teams towards achieving business objectives. Skilled in strategic planning, sales training and development, and customer relationship management. Excel in negotiation, team leadership, and problem-solving to deliver sustainable revenue growth. Committed to fostering strong professional relationships and enhancing team performance through effective communication and motivational strategies.
Overview
11
11
years of professional experience
Work History
Inside Sales Manager
Abeka
, United States
03.2023 - Current
- Managed a sales team for one of the largest publishers and providers of school products in the world.
- Developed and implemented effective sales strategies to increase revenue.
- Collaborated with marketing department to develop promotional materials that highlighted product features and benefits.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
Founder
Oryx Capital Solutions
08.2022 - Current
- Developed and implemented a comprehensive business plan to launch a CRE and working capital brokering company.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
Consultant
Enterprise Holdings
Pensacola, United States
04.2020 - 07.2022
- Back-to-back Excellence Achievement Awards for sales and customer service, as well as for most units sold in an office's first month of opening.
- Consistently Top 5 ranked sales team in the country.
Tri-Brand Manager
Enterprise Holdings
Pensacola, United States
10.2019 - 04.2020
- Grew rental fleet from 950+ units to 1300+ units.
- Increased operational and net profit by over 15% over a 6-month period through sales trainings and initiatives and managing customer service budgets.
- Developed and achieved multiple employee promotions into management positions.
Branch Manager
Enterprise Holdings
Pensacola, United States
08.2018 - 09.2019
- Took over worst-performing branch and improved customer service score from a 61 to a 90, well-above corporate average.
- Increased net profit by 630% YoY by implementing new employee development initiatives, creating a competitive sales culture, and growing the fleet by 57%.
- Developed and achieved employee promotions into management positions.
Management Trainee
Enterprise Holdings
Pensacola, United States
05.2017 - 07.2018
- Consistently ranked top 5 in the region in sales.
- Consistently ranked top 5 in the region in customer service scores.
Customer Service Supervisor
A Beka Book
Pensacola, United States
03.2016 - 05.2017
- Managed a team of over 40 customer representatives to handle both homeschool and school accounts.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Identified areas of improvement in the customer service process and developed strategies to address them.
Project Coordinator
A Beka Book
04.2015 - 02.2016
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
Manager & Brand Strategist
MAX Combat & Fitness
01.2014 - 12.2014
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
Bachelor of Business Administration - BBA - International Business
Northwood University
05-2014
Skills
- Sales strategy development
- Sales coaching
- Sales talent acquisition
- Relationship building
- Performance monitoring and evaluation
- Cross-functional collaboration
Affiliations
- Big Brother in the Big Brother Big Sister program since 2016
- Basketball coach for the K4-K5 league with Upward/Olive Baptist since 2023
References
References available upon request.
Timeline
Inside Sales Manager
Abeka
03.2023 - Current
Founder
Oryx Capital Solutions
08.2022 - Current
Consultant
Enterprise Holdings
04.2020 - 07.2022
Tri-Brand Manager
Enterprise Holdings
10.2019 - 04.2020
Branch Manager
Enterprise Holdings
08.2018 - 09.2019
Management Trainee
Enterprise Holdings
05.2017 - 07.2018
Customer Service Supervisor
A Beka Book
03.2016 - 05.2017
Project Coordinator
A Beka Book
04.2015 - 02.2016
Manager & Brand Strategist
MAX Combat & Fitness
01.2014 - 12.2014
Bachelor of Business Administration - BBA - International Business
Northwood University
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