Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Seth Brodersen

Mustang

Summary

Dynamic and results-driven operations leader with a proven track record of success in both retail and automotive service management. At Tesla, I launched a new service facility from the ground up, coordinating third-party contractors and leading a brand-new team to exceed all KPIs within three months. Previously served as an Assistant Store Manager at Lowe’s, where I led operational training sessions across multiple locations with varying levels of leadership, developed high-performing teams, and earned an Executive Service Award for excellence in specialty operations from Western Division President, Fred Stokes. I am adept at building strong teams, optimizing processes, and driving performance in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Tesla Service Manager

Tesla
12.2024 - 09.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Assistant Store Manager

Lowes Home Improvment
07.2022 - 01.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Department Supervisor

Lowes Home Improvment
04.2019 - 07.2022
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

Education

High School Diploma -

University of Central Oklahoma
Edmond, OK
05-2027

Skills

  • Positive attitude
  • Workflow management
  • Team collaboration and leadership
  • KPI monitoring
  • Outgoing and energetic
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Customer service management

Websites

Accomplishments

  • Used Microsoft Excel to develop accurate KPI tracking spreadsheets.

Languages

English
Native or Bilingual

Timeline

Tesla Service Manager

Tesla
12.2024 - 09.2025

Assistant Store Manager

Lowes Home Improvment
07.2022 - 01.2025

Department Supervisor

Lowes Home Improvment
04.2019 - 07.2022

High School Diploma -

University of Central Oklahoma

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