Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Seth Burnette

Charleston,SC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

19
19
years of professional experience

Work History

Customer Experience Coordinator

TJ Maxx, Inc.
01.2022 - Current
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
    • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
    • Increased employee performance and job satisfaction to strengthen retention and engagement.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.
    • Defined clear targets and objectives and communicated to other team members.
    • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
    • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Specialty & General Merchandise Team Lead

Target, Inc.
01.2022 - 10.2022
  • Recruited from outside the company to assist with the opening and launch of Target "centricity" in Charleston, SC
  • My team and I were responsible for 28 millions dollars in sales beating forecasts by 200%.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Service Desk Team Lead

The Home Depot
01.2020 - 01.2022
  • Promoted from Lead Home Appliance Specialist and Trainer, to the Operations Team based on my highly developed leadership and communication skills, providing our associates and guests with world class customer service.
  • Managed and motivated employees to be productive and engaged in work.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Store Manager

Lucky Brand Jeans
01.2016 - 01.2020
  • Contracted to serve in this role via internal promotion.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Customer Service Manager

Bass Pro Shops
01.2015 - 01.2018
  • Ensure delivery of exemplary customer service while greeting customers and consulting with them on diverse selection of product lines; make recommendations to encourage sales transactions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Kept accurate records to document customer service actions and discussions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Director of Marketing & Business Development

Arthur Rutenberg Homes
01.2013 - 01.2018
  • Report directly to President
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Contributed to industry events and trade shows to showcase products and gather industry intelligence.
  • Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
  • Drove sales by developing multi-million dollar contract sales.

National Account Manager

Creative Channel Services
01.2005 - 01.2012
  • Drove client partnership management, field marketing management, and account management with client, Samsung Electronics
  • Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
  • Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
  • Increased market penetration by growing brand awareness.
  • Provided product demonstrations to share features, answer questions and overcome concerns.
  • Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.

Education

Bachelor of Science - Hospitality Management

Western Carolina University
Cullowhee, NC

Skills

    • Proficient in MS Word, Excel and PowerPoint
    • Training Programs
    • Engagement Strategy Development
    • Program Improvement
    • Cross-Functional Collaboration
    • Account Management
    • Training and Onboarding
      • Complex Problem Solving
      • Team Recruiting and Hiring
      • Detail-Oriented
      • Project Management
      • Creative and Innovative
      • Decision-Making

Timeline

Customer Experience Coordinator

TJ Maxx, Inc.
01.2022 - Current

Specialty & General Merchandise Team Lead

Target, Inc.
01.2022 - 10.2022

Service Desk Team Lead

The Home Depot
01.2020 - 01.2022

Store Manager

Lucky Brand Jeans
01.2016 - 01.2020

Customer Service Manager

Bass Pro Shops
01.2015 - 01.2018

Director of Marketing & Business Development

Arthur Rutenberg Homes
01.2013 - 01.2018

National Account Manager

Creative Channel Services
01.2005 - 01.2012

Bachelor of Science - Hospitality Management

Western Carolina University

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