Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Seth Carrasquillo

Philadelphia,PA

Summary

Seasoned Banking Specialist with a proven track record at Foundever, adept in financial reporting and fostering team leadership. Excelled in enhancing customer satisfaction and loyalty, demonstrated through strategic planning and effective decision-making. Skilled in banking regulations and staff development, ensuring compliance and high productivity levels.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Banking Specialist

Foundever
Fayetteville, NC
12.2023 - Current
  • Under direct supervision, completes reasonable investigations of moderately complex fraud and non-fraud, debit card, and deposit transactional disputes while consistently ensuring regulatory compliance.
  • Ensures that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  • Assisted members with banking tasks such as assisting with recovering or managing online credentials, one-time and recurring transfers, banking questions, teller checks, PIN resets, closure of accounts, cashier checks, disputes, and more.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Shift Supervisor

Sheetz
Fayetteville, NC
11.2022 - 09.2024
  • Lead the team in creating a 'Customer First' culture in the store.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Achieve BIG profitability goals through monitoring and analyzing business processes and results.
  • Develop a bond with the local community to establish positive relationships, development, and store success.

Food Server/Supervisor

Tacombi
Manhattan, NY
06.2020 - 10.2022
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Managed multiple tables simultaneously while maintaining high standards of customer service.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Provide support to staff during service, and identify ways to improve their performance.
  • Knowledgeable of current restaurant policies regarding HR regulations, and administer prompt, fair, and consistent corrective action for any and all violations.

General Manager

Otto's Tacos
Manhattan, NY
04.2017 - 01.2020
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.

Education

GED -

Brooklyn Job Corporation Academy
Brooklyn, NY
11.2014

Skills

  • Financial reporting
  • Transactions
  • Banking product sales
  • Banking regulations
  • Bank services
  • Decision-making
  • Expense tracking
  • Team leadership
  • Shift scheduling
  • Strategic planning
  • Time management
  • Coaching and mentoring
  • Staff development

Personal Information

Willing To Relocate: Anywhere

Certification

  • ServSafe

Timeline

Banking Specialist

Foundever
12.2023 - Current

Shift Supervisor

Sheetz
11.2022 - 09.2024

Food Server/Supervisor

Tacombi
06.2020 - 10.2022

General Manager

Otto's Tacos
04.2017 - 01.2020

GED -

Brooklyn Job Corporation Academy

Similar Profiles

CREATE PROFILE
Seth Carrasquillo