Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Also a dedicated worker with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Hi, I’m
Seth Claeys
Coldwater,MI
Summary
Overview
8
years of professional experience
1
Certificate
Work History
Michigan City Dental
Front Desk Receptionist
06.2022 - 01.2023
Job overview
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Fiddlehead restaurant
Prep Cook
09.2021 - 06.2022
Job overview
- Preparing menu and ordering products as well as putting product away from delivery truck.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Identified inefficiencies leading to improved productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
The Strand
Front of House Manager
05.2021 - 08.2021
Job overview
- In charge of servers and their schedule mostly but when it's needed I'm behind the bar making drinks, In the kitchen expediting and running food, or even clearing tables and washing dishes
- Most importantly,
- I make sure the guests are happy.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Motivated staff to perform at peak efficiency and quality.
Moersch Hospitality Group
Team Leader/Supervisor
04.2018 - 05.2021
Job overview
- Started out as a wine tasting consultant then after 2-3 months was promoted to team lead
- Since then, I was given keys to open and close and make sure everything ran as smooth as possible as well as teach a cocktail making class
- I still serve and bartend along with management duties; a jack of all trades if you will.
- Built strong relationships with customers through positive attitude and attentive response.
Fiddlehead Restaurant
Server/Bartender
10.2015 - 04.2018
Job overview
- Bartending is far more than making and pouring a good drink, although it doesn't hurt
- As a bartender here, I've learned a lot from the owner as well as the guests
- Good communication is key
- I'm a fast and hard worker but also neat and tidy
- If you're looking for someone for people to come back to and have a good time with, I'm your man.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
McGinnis Irish Pub
Server/Bartender
04.2015 - 09.2015
Job overview
- Serving opening jobs included: Sweeping the patio, taking down and setting up chairs, wiping down tables, preparing coffee and ice-tea, cutting lemons, and making sure everything was stocked as well as making our guests feel right at home
- Closing work included sweeping the inside, stocking everything and setting up tables
- Bartending opening work included: mopping, taking down chairs, and preparing the cash register for the day
- Closing work included: putting up chairs, stocking the bar, washing the glasses, making sure the drawer was balanced and the server's numbers matched up, and locking the doors
- Server
Education
Ball State UniversityMuncie, IN
Some College (No Degree) from Elementary Education
University Overview
Michigan City High SchoolMichigan City, IN
High school diploma or GED
University Overview
Skills
- Telephone etiquette
- Performance improvement
- Bookkeeping
- Office supplies inventory management
- Problem-solving
- Sensitive information handling
- Mail handling
- Problem-solving skills
- Social perceptiveness
- Cash Handling
- Hospitality Service
- Reminder Calls
Certification
- Technical Support Fundamentals, Coursera - Jan 2022
- The Bits and Bytes of Computer Networking, Coursera - Feb 2022
- Operating Systems and You: Becoming a Power User, Coursera - Mar 2022
- System Administration and IT Infrastructure Services, Coursera - Apr 2022
Timeline
Front Desk Receptionist
Michigan City Dental
06.2022 - 01.2023
Prep Cook
Fiddlehead restaurant
09.2021 - 06.2022
Front of House Manager
The Strand
05.2021 - 08.2021
Team Leader/Supervisor
Moersch Hospitality Group
04.2018 - 05.2021
Server/Bartender
Fiddlehead Restaurant
10.2015 - 04.2018
Server/Bartender
McGinnis Irish Pub
04.2015 - 09.2015
Ball State University
Some College (No Degree) from Elementary Education
Michigan City High School
High school diploma or GED
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