Seth Collier
Los Angeles,USA
Summary
I am a high school graduate, college junior, and people-person, with many years of experience filling a wide variety of customer service roles, all of which taught me unique lessons about professionalism, politeness, food handling, and crowd control in a fast-paced, high-risk, workplace. I have learned how to keep a presentable and enjoyable personality for customers while professionally managing the behind the scenes chaos.
Overview
4
4
years of professional experience
Work History
Host
The Bell
09.2023 - 01.2024
- In my gap year in England, I hosted larger groups of customers with a warm and inviting personality and assisted customers with recommendations and dietary information, served food and alcohol, and maintained professionalism with the higher-intensity required to serve large tables.
- - POS systems - received payments using cards, cash, and touchless technology.
- - Personalized experience - Created an attentive atmosphere to make every customer feel personally attended to while ensuring the overall pleasure of the group.
- - Food and Alcohol safety - Met food safety standards and maintained a responsible drinking environment while serving customers in a timely manner.
Team Member
Northstar California Resort
10.2022 - 04.2023
- Performed multiple customer-facing roles at this premium winter destination throughout the 2022-23 ski season. Primarily working lift operations for up to 12 hours per day, I was responsible for safely managing large crowds through 1000-ton lifts and gondolas. This greatly improved my customer service skills and taught me how to calmly direct large groups of people in a critical safety-first environment, de-escalate conflict with difficult customers and organize and direct co-workers.
- - Lift Operations – setup, organization and management of customer throughput, directing large numbers of customers while ensuring critical safety protocols are followed, assisting customers with mobility issues, checking eligibility and resolving disputes.
- - Increased customer throughput at one location to 8000 customers per day by optimising queue management and lift loading processes.
- - Equipment Maintenance – resolving operational issues as they arise to ensure continued safe, efficient lift function.
- - Equipment Delivery - Transport ski, snowboard and other gear safely as required.
- - Parking Lot ops – direct traffic to ensure efficient utilization of limited lot space.
Team Member
Pack ‘n’ Save
02.2021 - 10.2021
- - Operated Point of Sale (POS) checkout system.
- - Handled customer enquiries and resolved issues.
- - Received goods/deliveries inbound and warehoused merchandise received.
- - Assisted in periodic stock-check process.
- - Restocked merchandise as necessary.
Server
Red Boy Pizza
11.2019 - 10.2020
- - Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- - Arranged place settings with fresh tablecloths, tableware and flowers to beautify the table. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- - Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and intolerances.
- - Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
California High School
San Ramon, CABachelor of Arts - TV Film And Media
California State University
CA06-2026
Skills
- Customer Service
- Queue & Crowd management
- Equipment and machinery maintenance
- Dining table service / table bussing
- Point of Sale (POS) system operations
- Parking lot operations
- Warehousing operations
- Food safety regulation / safe food handling
- Intense labor
Timeline
Host
The Bell
09.2023 - 01.2024
Team Member
Northstar California Resort
10.2022 - 04.2023
Team Member
Pack ‘n’ Save
02.2021 - 10.2021
Server
Red Boy Pizza
11.2019 - 10.2020
High School Diploma -
California High School
Bachelor of Arts - TV Film And Media
California State University