Seth Connolly
Murfreesboro,TN
Summary
Friendly Dental Assistant/Front Desk Receptionist with 10 years of success building strong relationships with patients and providing quality support during dental procedures. Works well with all personality types when interacting with patients and staff. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant
Three Rivers Family Dentistry
Murfreesboro, TN
10.2023 - Current
- Monitored and recorded patient vital signs, including temperature, pulse rate, blood pressure and respiration.
- Documented all treatment plans in patient records according to office standards.
- Greeted incoming patients, verified insurance coverage and scheduled appointments.
- Gathered medical information, dental health history and vitals from patients.
- Created dental x-rays using digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Acknowledged patients needs and concerns. Reassuring them by confidently expressing my and my doctor's knowledge and capability to treat them safely and adequately.
Front Desk Receptionist
Three Rivers Family Dentistry
Murfreesboro, TN
06.2015 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05-2020
Some College (No Degree) - Animation
Middle Tennessee State University
Murfreesboro, TNSkills
- Patient schedule management
- Disinfecting rooms and equipment
- Customer Service
- Appointment confirmation
- Time Management
- Telephone Etiquette
- Work Prioritization
- Listening Skills
- Hospitality services
- Customer assistance and interaction
- Problem-solving skills
- Scheduling appointments
- Calm under pressure
- Ability to follow directions
- Ability to work efficiently as part of a team
- CPR Certified
Certification
- Active license to be a Registered Dental Assistant in Tennessee.
- Active basic life support license that is approved by the American Heart Association.
References
References available upon request.
Timeline
Registered Dental Assistant
Three Rivers Family Dentistry
10.2023 - Current
Front Desk Receptionist
Three Rivers Family Dentistry
06.2015 - Current
High School Diploma -
Blackman High School
Some College (No Degree) - Animation
Middle Tennessee State University
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