Seth Corner
Panama City
Summary
Dynamic sales and customer service professional with proven expertise in relationship building and CRM proficiency, honed at Abeka. Excels in high-stress situations, consistently exceeding performance metrics. Known for exceptional interpersonal communication and analytical problem-solving skills, significantly enhancing customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
ABC Supply Co. Inc.
09.2022 - Current
Stockman
Hobby Lobby
08.2021 - 01.2022
- Collaborated with sales team to ensure timely delivery of orders, resulting in higher customer satisfaction rates.
- Changed sales floor signs to show current pricing and support product promotions.
- Maintained equipment and ranch structures.
- Consistently lifted materials weighing as much as 60 pounds.
- Cultivated a clean and organized work environment including: the sales floor, checkout area, bathrooms, warehouse, framing department, and parking lot.
- Assisted customers with directions, product knowledge, and price negotiations regarding product damage.
- Worked seamlessly with sales team to find solutions for customers efficiently.
Customer Service Representative
Abeka
01.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Education
Bachelors Of Speech, Performing Arts - Speech
Pensacola Christian College
250 Brent Lane, Pensacola, FL 32503Bachelors Of General Psychology - Psychology
Purdue University Global
610 Purdue Mall, West Lafayette, IN 47907Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Customer relationship management
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Data entry
- Interpersonal communication
- Relationship building
- CRM proficiency
- Order management
- Rapport building
- Documentation and reporting
- New business development
- Cold calling expertise
- Goal setting
- Sales expertise
- Relationship building and management
- Analytical problem solver
- Salesforce CRM
- Closing techniques
- B2B sales
- Key relationship management
- Contract management
- Prospect Follow-up
- Lead qualification
- Consultative sales approach
- Client retention
- Opportunity identification
- Persuasive negotiator
- Sales cycle management
- Goals and performance
- Networking enthusiast
- Territory management
- Sales presentations
- Project coordination
- Expansive personal network
- Revenue forecasting
- Payment processing
- Objection handling
- Account acquisition
- Warm calling
- Verbal and written communication
- Dependable
- Clear and articulate phone manner
- Telephone sales
- Excellent communication
- Teamwork and collaboration
- Active listening
- Problem-solving
- Point of sale operation
- Cash handling
- Decision-making
- Time management
Accomplishments
Marketing & Employee Development Assistant
- Expanded ABC Supply Co Inc.’s marketing reach by establishing new customer accounts and managing onboarding processes. Maintained strong customer relationships to enhance loyalty and long-term business growth.
- Supported branch development by assisting in hiring and cross-training new employees, strengthening departmental expertise and operational efficiency.
- Collaborated with management to foster a workplace culture centered on hard work, integrity, and continuous improvement.
Affiliations
- Active member of the Bay Building Industries Association, leveraging networking opportunities to build professional relationships across local businesses and industries.
- Enhanced interpersonal communication skills through engagement with industry professionals and community events.
Timeline
Inside Sales Representative
ABC Supply Co. Inc.
09.2022 - Current
Stockman
Hobby Lobby
08.2021 - 01.2022
Customer Service Representative
Abeka
01.2018 - 07.2020
Bachelors Of Speech, Performing Arts - Speech
Pensacola Christian College
Bachelors Of General Psychology - Psychology
Purdue University Global
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