Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Fitness, Hiking, Marksmanship, Reading, Documentaries, Making Music, Time with Family
Timeline
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Seth Dominguez

Peoria,AZ

Summary

Detail-oriented Compliance Manager offering 20 years of expertise in risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation.

Overview

17
17
years of professional experience

Work History

Employee Evaluations

US Army
03.2017 - 07.2021
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Investigated potential compliance violations and reported findings to senior management.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Defined and developed policies and procedures for consumer reporting and privacy practices.
  • Devised and maintained compliance recordkeeping processes to support initiatives.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Collaborated with contract team to review client contracts and facilitate personnel compliance training.

Training

US Army
03.2017 - 07.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.
  • Educated clients on proper use of products and systems.
  • Developed individualized training plans to achieve staff readiness.
  • Developed effective training plans based on department needs and objectives.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Implemented diverse instructional methods, optimizing trainee engagement.
  • Supported productivity increase and business growth through new hire training and mentoring.
  • Prepared and presented supplementary learning material to support structured lessons.
  • Introduced standardized training for cohesive learning environments.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Recruited and trained new members of guest service team.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Identified and recommended staff for key positions and departments.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Recorded and edited videos to facilitate remote learning.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Designed and delivered web-based, self-directed learning materials.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

Onboarding

US Army
03.2017 - 07.2021
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Trained new hires in technology required to access company systems and complete job tasks.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Developed and updated onboarding materials, keeping pace with changes to market place and company.
  • Collaborated with different staff and management to facilitate department-specific onboarding.
  • Maintained regular schedule of onboarding classes, one-on-one meetings, and transitional hand-offs to supervisors.
  • Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Assessed onboarding systems against company needs and made improvements at level of company, department and job type to align with needs.
  • Wrote surveys, course material and handbooks for different onboarding needs.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Developed and monitored employee recognition programs.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Worked alongside global business leader to deploy new training strategies.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.

Preventative Dentistry

US Army
03.2014 - 07.2021
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Monitored product quality and communicated necessary improvements to site superintendent.

Records Maintenance and Auditing

US Army
03.2013 - 07.2021
  • Examined, categorized, and sorted incoming documents.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Maintained physical and computer-based filing systems.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Monitored and updated filing systems to meet organization standards.
  • Located and retrieved requested documents in accordance with established policies.
  • Managed sensitive or confidential files with attention to data security and storage policies.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Restored old files and archived completed files for future reference.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Compiled and inventoried documents for archival.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Converted documents from one application to another.
  • Transmitted documents, organized revisions and tracked changes.
  • Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
  • Reviewed document management protocols and user activities against internal records policies and document management standards.
  • Prepared documents for projects in accordance with project manager, team, or client specifications.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Managed file archival and information retrievals.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.
  • Completed transmittal logs and stored in files for specified durations.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Established, improved and reinforced document management systems to handle current and expected requirements.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Managed training courses, setup and maintenance for document control systems.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Promoted efficient document processing by maintaining orderly and clean control room.
  • Manipulated and converted documents to meet needs of individual personnel or projects.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Remained informed on current regulations, especially concerning research industry and document creation.
  • Uploaded company procedures and policies to EDMS, routing for approval and training.
  • Built and updated diverse documents, charts, tables and mail merges using various programs.
  • Assessed impact of emerging technology and system upgrades on workflow.
  • Carried out in-depth needs assessments to determine document management requirements at department and individual user levels.
  • Supported end-user access requirements by establishing compliant systems and effective access policies.
  • Developed and edited template contracts with changes in company's service lines or new developments.
  • Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.

Dental Radiology

US Army
04.2012 - 07.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Verified patient insurance eligibility and benefits.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Designed dental report card to explain patient dental health status and treatment plans.

Prosthodontics(assist)

US Army
04.2012 - 07.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Orthodontics(assist)

US Army
04.2012 - 07.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

General Dentistry(assist)

US Army
04.2012 - 07.2021
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.

Oral Surgery (assist)

US Army
04.2012 - 07.2021
  • Removed impacted, damaged and non-restorable teeth.
  • Restored form and function by moving skin, bone, nerves and other tissues from other parts of body to reconstruct jaws and face.
  • Adjusted patients' jaws to provide increased functionality, comfort and symmetry.
  • Provided emergency treatment of facial lacerations, intra-oral lacerations and fractured facial bones.
  • Completed surgery to prepare mouth for dental implants and aid in regeneration of deficient bone and gum tissues.
  • Performed surgery on mouth and jaws to treat conditions such as cleft lip and palate and jaw growth problems.
  • Utilized surgical instruments to remove tumors and other abnormal growths of oral and facial regions.
  • Informed patients of diagnosis to discuss appropriate treatment options.
  • Collaborated with other professionals such as restorative dentists and orthodontists to plan treatments.
  • Treated infections of oral cavity, salivary glands, jaws and neck.
  • Completed bone grafts, surgical root canals and other procedures to tackle advanced concerns.
  • Identified optimal solutions, discussed strategies with patients and implemented treatment plans to address concerns.
  • Administered general and local anesthetics.
  • Performed Jaw Reconstruction, Sinus Lift and Molar Extraction surgeries to resolve or reduce concerns.
  • Restored form and function by moving bone, nerves and other tissues from other body parts to reconstruct jaws and face.
  • Removed tumors and other abnormal growths of oral and facial regions using surgical instruments.

Charting

US Army
04.2012 - 07.2021
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Updated client accounts with new information and verified data for informed credit approvals.
  • Prepared reports of findings and recommendations.
  • Kept records of customers' charges and payments.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
  • Referred delinquent accounts to collections department or outside resources.
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Dental Assisting

US Army
04.2012 - 07.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Prepared patient x-rays and images for dentist review.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for filling, casts and impressions.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Verified patient insurance eligibility and benefits.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Designed dental report card to explain patient dental health status and treatment plans.

Central Sterilization

US Army
04.2012 - 07.2021
  • Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
  • Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Received deliveries to stock supply closet and manage inventory of dental products and equipment.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Monitored patient comfort and safety during dental procedures.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Scheduled and confirmed patient appointments.
  • Prepared patient X-rays and images for review by dentist.
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Exposed, developed and mounted dental x-rays.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Verified patient insurance eligibility and benefits.
  • Made preliminary impressions for study casts and occlusal registrations for mounting study casts.
  • Designed dental report card to explain patient dental health status and treatment plans.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.

Infection Control

US Army
04.2012 - 07.2021
  • Investigated outbreaks and revamped control measures to prevent future incidents.
  • Set clear policies to improve success of infection control measures in departments.
  • Surveilled ongoing infections to verify adequate data collection, control procedures and current staff interventions.
  • Identified risks proactively, preparing teams for likely infections based on seasonal changes or current epidemiological trends.
  • Continuously maintained proper safety and took precautionary measures to avoid spread of disease and infection.
  • Coordinated successfully and with full compliance to prevent infections according to facility and Joint Commission standards.
  • Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments.
  • Presented findings to committees and public interest groups to spearhead necessary changes to policies and procedures.
  • Gathered and submitted data to regulatory agencies for mandatory report infections such as COVID-19.
  • Developed effective training programs to help staff understand and implement critical protections.
  • Implemented emergency actions for especially virulent or widespread infections.
  • Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
  • Kept teams operating in accordance with latest epidemiological research and sound care practices.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Managed patients recovering from medical or surgical procedures.
  • Monitored patient reactions after administering medications and IV therapies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Recorded details regarding therapies to keep patient charts updated.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Investigated and resolved issues affecting hospital operations and patient care.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.

Patient Safety

US Army
04.2012 - 07.2021
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

HIPAA

US Army
04.2012 - 07.2021
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Prepared and submitted regulatory filings in timely manner.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
  • Developed and maintained system for tracking and reporting compliance violations.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Developed and implemented corrective action plans for non-compliance issues.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Assisted with development of compliance objectives and strategies.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Developed risk assessment models to identify potential compliance risks.
  • Warned violators of infractions or penalties.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Kept informed regarding pending industry changes, trends or best practices.
  • Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.

Patient Scheduling Coordinator

US Army
04.2012 - 07.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Used Corporate Medical Application (CMA) to schedule patients.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment for both staff and clients.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Processed medical insurance claims and payments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Customer Service Supervisor

US Army
04.2012 - 07.2021
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created, prepared, and delivered reports to various departments.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Created customer support strategies to increase customer retention.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.
  • Kept high average of performance evaluations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Completed bi-weekly payroll for [Number] employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.

Office Manager

US Army
04.2012 - 07.2021
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Front Desk Manager

US Army
04.2012 - 07.2021
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Controlled insurance and credit card payment transactions at front desk to successfully reduce errors.
  • Attended staff meetings and brought issues to attention of upper management.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Prepared weekly employee work schedules to meet operational needs.
  • Managed front desk maintenance of client records and lab data.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Responded to telephone, email and in-person inquiries regarding appointments, clinical (facility) information and client concerns.
  • Resolved clients complaints by addressing issues with treatment plans promptly.
  • Greeted clients at front desk and engaged in pleasant conversations while managing check-in process.

Dental Practice Manager

US Army Medical Command
04.2012 - 07.2021
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Supervised and led team of dental hygienists and support staff of 119.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
  • Developed and implemented treatment plans for patients based on diagnosis.
  • Consulted with other dental professionals to deliver best patient care.
  • Recorded treatment information in patient charts.
  • Directed staff handling patients' cleanings and support work for more advanced procedures.
  • Took impressions for retainers and appliances.
  • Checked teeth for signs of decay by assessing visually, manually and via radiography to recommend treatment options such as fillings and sealants.
  • Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
  • Provided preventive care and guidance to promote good dental hygiene.
  • Correctly administered local anesthetic and adjunctive therapies such as fluoride treatments and irrigation.
  • Conducted routine oral cancer screenings.
  • Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
  • Improved patients' oral health by educating on better brushing and flossing habits.
  • Examined X-rays to detect abnormalities or abnormalities in oral cavity.
  • Performed comprehensive oral exams for patients to diagnose and treat dental conditions.
  • Assessed patients' oral health for concerns such as infection pockets and gingivitis.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.

Software Training Coordinator

U.S. Army Military Medicine
11.2011 - 07.2021
  • Created and maintained detailed training records and reports for management review.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Produced training manuals, presentations and resources for enhanced learning.
  • Worked with central management to identify, plan, align, and address training needs.
  • Created and maintained detailed training records and reports for management review.
  • Scheduled and coordinated training sessions, including booking facilities and arranging catering.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Compiled training handbook and related course materials.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Developed and executed strategies to improve training program performance.
  • Selected, developed and delivered classroom and online training materials to meet program needs.
  • Verified training program compliance with applicable laws and regulations.
  • Met department budgets by monitoring and reviewing training expenses.
  • Provided coaching and mentoring to employees.
  • Trained and mentored 150 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Facilitated virtual, in-person and blended learning sessions.
  • Developed job-specific competencies and performance standards.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed lesson plans, instructional materials and written practice tests for management and customer service training courses.
  • Designed and delivered web-based, self-directed learning materials.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
  • Wrote training manuals for management employees and sterilization positions according to strict company guidelines and Military Medicine protocols and/or regulations.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.

DENTAL OFFICE MANAGER

U.S. Army
11.2011 - 07.2021
  • Managed day to day operations of medical office

Operations Manager

US Army
03.2017 - 05.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to improve metrics and productivity.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Phone Dispatcher

US Army
04.2012 - 08.2015
  • Communicated with personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 5 Government vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Telecommunications Operator

Mitchell Suites And Associates
06.2006 - 11.2011
  • Connected callers with appropriate professional, department, or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing 100+ calls per day efficiently while maintaining professionalism and upbeat tone.
  • Operated digital paging system to notify recipients of incoming calls.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Responded to service requests during and after business hours.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Installed and configured new devices and system components.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Coordinated installation of new users and relocations of existing users.
  • Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
  • Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Handled customer complaints using strong engagement, research and issue-resolution skills.
  • Gathered customer information and promptly input data into computer system.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
  • Collected personal information from customers to accurately document requests.
  • Performed data entry operations to update database with customer responses.
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Provided new employees with voice and accent training to teach proper customer service etiquette.
  • Maintained up-to-date knowledge of emergency call procedures.

Sales Manager

E Merchant Direct
02.2005 - 06.2006
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain medical supply availability and facility appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with clients to build rapport and loyalty.
  • Solved customer challenges by offering relevant treatment plans and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent clinical experiences.
  • Created inviting environment for customers by maintaining facility organization and cleanliness.
  • Delivered energetic responses to customers in-facility and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in the facility.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cross Sales

Eraser Dust
05.2004 - 02.2005
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Diploma -

Eastwood High School

Master of Business Administration -

Colorado Technical University
08.2020

US Army Certificate of Completion - Dental Forensics Program (Odontology)

US Army
Ft. Sam Houston, TX
08.2014

US Army Certificate of Completion - Firearm Logistics And Repair

Ft. Campbell Weapons Armory
Ft. Campbell, KY
06.2014

U.S. Army Certificate of Completion – Preventative Dentistry Program -

Fort Sam Houston
04.2014

US Army Certificate of Completion - BIOHAZARD Safety

BIOHAZARD Safety Unit
Ft. Campbell, Ky
02.2014

US Army Certificate of Completion - HAZCOM Safety

HAZCOM Safety Unit
Ft. Campbell, Ky
09.2013

U.S. Army Certificate of Completion – Dental Assistant Program -

Fort Sam Houston
04.2012

Skills

  • Organization and Time Management
  • Written Communication
  • Active Listening
  • Excellent Communication
  • Data Entry
  • MS Office
  • Multitasking Abilities
  • First Aid/CPR
  • Interpersonal Communication
  • Dependable and Responsible
  • Attention to Detail
  • Maintenance and Repair
  • Self-Motivated
  • Good Telephone Etiquette
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Cultural Awareness
  • Teambuilding
  • Google Workspace
  • G-Suite

Additional Information

  • 20 years experience providing outstanding customer service and maintained positive patient relationships
  • Proficient in the schedule structuring, medical records keeping, payroll time-keeping, and medical bookkeeping
  • Manage disputes with irate customers over the phone that resulted in continued customer satisfaction and continued business
  • Served as a Records Custodial Liaison/Quality Control overseeing records audits daily and 50 % bimonthly as well
  • Prepared itemized statements and recorded amounts due for administrative services rendered including daily, weekly, and even monthly reports to higher management
  • Provided daily, weekly, monthly and even quarterly reports on time as directed
  • Set up financial arrangements with customer after explaining and accepted payments towards customer account and upsell the customer on further treatment
  • Outbound and inbound calls to contact customers for future services or payments due
  • Trained up to 1000 new hires in 10 years
  • Answered phones, scheduled appointments, placed confirmations calls, and answered emails in order to maintain client relationships
  • Scheduled appointments for multi-specialty offices
  • Making outbound calls to generate new potential customers as well and take notes on every call and handle the customer’s needs accordingly
  • Complied with all OSHA and HIPPA regulations, maintain supply levels and equipment functionality
  • Protect the security of client and personnel records to ensure that confidentiality is assured
  • Assisted with other job duties as requested

Personal Information

  • Military Service Branch: United States Army
  • Military Service Rank: Recruiting Office Manager
  • Title: DENTAL OFFICE MANAGER

Fitness, Hiking, Marksmanship, Reading, Documentaries, Making Music, Time with Family

I regard all of my hobbies as contributing to my better and future self.  All the leisure activities either work towards my health or overall wellness.  I am constantly doing what I can to compete with who I was yesterday by making the efforts today.  This will ensure that I am that much closer to my goal of being the epitome of what my overall potential can provide.  

Timeline

Employee Evaluations

US Army
03.2017 - 07.2021

Training

US Army
03.2017 - 07.2021

Onboarding

US Army
03.2017 - 07.2021

Operations Manager

US Army
03.2017 - 05.2019

Preventative Dentistry

US Army
03.2014 - 07.2021

Records Maintenance and Auditing

US Army
03.2013 - 07.2021

Dental Radiology

US Army
04.2012 - 07.2021

Prosthodontics(assist)

US Army
04.2012 - 07.2021

Orthodontics(assist)

US Army
04.2012 - 07.2021

General Dentistry(assist)

US Army
04.2012 - 07.2021

Oral Surgery (assist)

US Army
04.2012 - 07.2021

Charting

US Army
04.2012 - 07.2021

Dental Assisting

US Army
04.2012 - 07.2021

Central Sterilization

US Army
04.2012 - 07.2021

Infection Control

US Army
04.2012 - 07.2021

Patient Safety

US Army
04.2012 - 07.2021

HIPAA

US Army
04.2012 - 07.2021

Patient Scheduling Coordinator

US Army
04.2012 - 07.2021

Customer Service Supervisor

US Army
04.2012 - 07.2021

Office Manager

US Army
04.2012 - 07.2021

Front Desk Manager

US Army
04.2012 - 07.2021

Dental Practice Manager

US Army Medical Command
04.2012 - 07.2021

Phone Dispatcher

US Army
04.2012 - 08.2015

Software Training Coordinator

U.S. Army Military Medicine
11.2011 - 07.2021

DENTAL OFFICE MANAGER

U.S. Army
11.2011 - 07.2021

Telecommunications Operator

Mitchell Suites And Associates
06.2006 - 11.2011

Sales Manager

E Merchant Direct
02.2005 - 06.2006

Cross Sales

Eraser Dust
05.2004 - 02.2005

Diploma -

Eastwood High School

Master of Business Administration -

Colorado Technical University

US Army Certificate of Completion - Dental Forensics Program (Odontology)

US Army

US Army Certificate of Completion - Firearm Logistics And Repair

Ft. Campbell Weapons Armory

U.S. Army Certificate of Completion – Preventative Dentistry Program -

Fort Sam Houston

US Army Certificate of Completion - BIOHAZARD Safety

BIOHAZARD Safety Unit

US Army Certificate of Completion - HAZCOM Safety

HAZCOM Safety Unit

U.S. Army Certificate of Completion – Dental Assistant Program -

Fort Sam Houston

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