Seth Finch
Murfreesboro,TN
Summary
Adept in operational excellence and customer service, I spearheaded efficiency improvements and SOP development at J.C. Penney, enhancing team productivity and customer satisfaction. My expertise in logistics management and project execution, coupled with a knack for fostering engaging customer interactions, significantly contributed to achieving key operational goals.
Overview
6
6
years of professional experience
Work History
Senior Operations Associate
J.C. Penney
Murfreesboro, TN
09.2024 - Current
- Analyzed operational processes and implemented improvements to enhance efficiency.
- Assisted in the development and implementation of standard operating procedures (SOPs) for various tasks.
- Participated in cross-functional teams to plan and execute special projects.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
- Created merchandising plans based on customer buying habits and trends in the industry.
Overnight Stocker
Kroger
Bloomington, IN
09.2023 - 05.2024
- Received and stocked merchandise in a timely manner.
- Maintained an orderly appearance at all times throughout the store.
- Assisted customers in locating desired items throughout the store.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Stocked shelves with merchandise to ensure availability of products for customers.
Operations Associate
J.C. Penney
Murfreesboro, TN
05.2023 - 08.2023
Sales Floor Associate
Kohls Department Store
Bloomington, IN
08.2022 - 04.2023
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Participated in promotional events and sales, helping to increase customer engagement.
- Operated point of sale systems, managing cash and card transactions securely.
- Handled customer inquiries and complaints with professionalism, aiming for swift resolution.
Merchandising Assistant
J.C. Penney
Murfreesboro, TN
10.2021 - 07.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Handled returns and exchanges according to company policies.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Provided training and support for new staff members in regards to merchandising operations.
Operations Associate
J.C. Penney
Murfreesboro, TN
05.2020 - 10.2021
Cashier
J.C. Penney
Murfreesboro, TN
05.2019 - 05.2020
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned items and checked pricing on cash register for accuracy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
Master of Music - Music Performance
Indiana University, Bloomington
Bloomington, IN05-2024
Bachelor of Music - Music Performance
Middle Tennessee State University
Murfreesboro, TN05-2022
Skills
- Operational excellence
- Logistics management
- Scheduling and planning
- Meeting deadlines
- Customer service
- Project management
- Plan-o-gram implementation
- Stock replenishment
Languages
Italian
Professional
References
References available upon request.
Timeline
Senior Operations Associate
J.C. Penney
09.2024 - Current
Overnight Stocker
Kroger
09.2023 - 05.2024
Operations Associate
J.C. Penney
05.2023 - 08.2023
Sales Floor Associate
Kohls Department Store
08.2022 - 04.2023
Merchandising Assistant
J.C. Penney
10.2021 - 07.2022
Operations Associate
J.C. Penney
05.2020 - 10.2021
Cashier
J.C. Penney
05.2019 - 05.2020
Master of Music - Music Performance
Indiana University, Bloomington
Bachelor of Music - Music Performance
Middle Tennessee State University
Similar Profiles
Bahra BasicBahra Basic
Operations Supervisor at J.C. Penney Corporation, Inc.Operations Supervisor at J.C. Penney Corporation, Inc.
Sandra ZutterlingSandra Zutterling
Sales Associate at J.C. PenneySales Associate at J.C. Penney
Crystal ocainCrystal ocain
Cashier at J.C. PenneyCashier at J.C. Penney