Summary
Overview
Work History
Education
Skills
Certification
Medicare & Retirement Certifications
Timeline
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Seth Gordon

Seth Gordon

Roanoke,VA

Summary

Virginia Commonwealth University Graduate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience
1
1
Certification

Work History

D-SNP Member Advisor II

Concentrix
10.2023 - Current
  • Enhanced member satisfaction by providing personalized service advice and tailored solutions.
  • Streamlined processes for improved efficiency in handling member inquiries and requests.

Communications Specialist

Carilion Clinic
07.2022 - 02.2023
  • Paging and connecting patients, providers, and vendors to the appropriate departments, offices, and facilities
  • Clinical administration requests.

State of New Jersey Health Guide

Anthem Blue Cross BlueShield
08.2021 - 05.2022
  • Assisted members with benefits, claims and durable medical equipment requests.
  • Communicated with providers on the members' behalf regarding qualifiers in order for prior authorizations to be approved

Bank Channel Internal Wholesale Specialist

Prosperity Service Group, LLC
06.2020 - 02.2021
  • Processed single premium deferred annuities and fixed index annuities for licensed agents.
  • Generated reports to support development and implementation of marketing plans.

Relationship Banker/Sales

Bank of America
07.2018 - 04.2019
  • Establish new and increase existing customer account relationships through sales and referrals of retail, commercial, mortgage, investments, and other line of business products and services
  • Serve as a proactive member of the Retail branch team by being an initial sales and service contact for new and existing clients

Inbound Sales Specialist

Wells Fargo Bank
01.2017 - 04.2018
  • Lending, deposit accounts, and digital banking solution interactions with existing/new clients
  • Responsible for handling inbound or placing outbound calls to assess financial priorities

Phone Banker

Wells Fargo Bank
02.2015 - 01.2017
  • Provide a multitude of services for clients' deposit and credit accounts
  • After the clients' accounts have been serviced, as a financial educator, I am to make quality referrals (products and/or services) in order to improve said clients' long and short term financial goals
  • (Promoted to Phone Banker 2)

Sales Manager

Chanellos
07.2009 - 09.2014
  • Key Management functions:
  • 1) Analyze labor and sales reports/projections
  • 2) Inventory control and food cost analysis
  • 3) Use Daily Summary/End of Day report to gain insight into a business day and detect opportunities for improvement
  • 4) Place truck orders/post truck orders

Education

Bachelor's Degree - Global Business

Virginia Commonwealth University

Skills

  • Microsoft Office: Excel, PowerPoint, and Word
  • Sales Platform, Sales Force
  • Sales and Customer Service
  • Identify and resolve common customer issues
  • Management & leadership skills: Impact & influence
  • Choosing the most effective strategy to inspire and influence others to meet business needs

Certification

  • Medicare & Retirement Certification Level 1
  • Medicare & Retirement Certification Level 2-Practitioner

Medicare & Retirement Certifications

Certifications were focused on assisting individuals with a multitude of different Medicare Advantage plan structures.

Timeline

D-SNP Member Advisor II

Concentrix
10.2023 - Current

Communications Specialist

Carilion Clinic
07.2022 - 02.2023

State of New Jersey Health Guide

Anthem Blue Cross BlueShield
08.2021 - 05.2022

Bank Channel Internal Wholesale Specialist

Prosperity Service Group, LLC
06.2020 - 02.2021

Relationship Banker/Sales

Bank of America
07.2018 - 04.2019

Inbound Sales Specialist

Wells Fargo Bank
01.2017 - 04.2018

Phone Banker

Wells Fargo Bank
02.2015 - 01.2017

Sales Manager

Chanellos
07.2009 - 09.2014

Bachelor's Degree - Global Business

Virginia Commonwealth University

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Seth Gordon