Seth Grey
Houston
Summary
Dynamic professional with a proven track record at Nordstrom for enhancing customer service and exceeding performance goals. Expert in problem-solving and audience engagement, with a knack for fostering empathetic client relationships. Skilled in call center operations and social media promotion, consistently delivering exceptional support and driving team productivity.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Service Center Representative
Nordstrom
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Service Representative
Statewide Federal Credit Union
10.2022 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Resolved customer issues through thorough dispute investigation.
- Educated and engaged customers with new bank products and services.
- Met customer call guidelines for service levels, handle time and productivity.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Provider Services Representative
United Healthcare
02.2017 - 03.2020
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Member Service Representative
Nusenda Credit Union
01.2014 - 02.2017
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Supervisor
Sitel
04.2011 - 01.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2009
Skills
- Call center experience
- Fraud detection
- Product promotion
- Video content creation
- Problem-solving
- Typing 60 wpm
- Audio editing
- Content planning
- Video editing
- Audience engagement
- Social media promotion
Timeline
Service Center Representative
Nordstrom
04.2024 - Current
Member Service Representative
Statewide Federal Credit Union
10.2022 - 08.2023
Provider Services Representative
United Healthcare
02.2017 - 03.2020
Member Service Representative
Nusenda Credit Union
01.2014 - 02.2017
Supervisor
Sitel
04.2011 - 01.2014
High School Diploma -
Rio Rancho High School
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