Seth Gross
SPENCERVILLE,IN
Summary
Proven Automotive Technician with a track record of enhancing customer satisfaction and boosting vehicle performance at Trux Unlimited. Specializes in complex repairs and critical thinking, achieving innovative solutions and maintaining OSHA compliance. Excelled in diagnostics, significantly reducing downtime by swiftly resolving technical issues.
Overview
10
10
years of professional experience
Work History
Truck Accessory Technician
Trux Unlimited
Fort Wayne, IN
01.2024 - Current
- Performed the installation of vehicle add-ons and upgrades to consistently exceed customer satisfaction.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Evaluated automotive industry trends to pinpoint innovative accessory items.
- Ensured adherence to safety protocols and regulations during installation processes.
- Obtained information about customer needs and preferences by conferring with sales or purchasing personnel.
- Researched sources of supply to maintain high quality, and competitive pricing.
- Estimated cost of labor and materials for projects and communicated value to clients.
Automotive Technician
Odaniel Chrysler Jeep Ram Dodge Srt
Fort Wayne, IN
11.2022 - 12.2023
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs by attending quarterly classes to uphold Level 3 Chrysler Tech status.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Performed driveability tests on vehicles after repairs were completed.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained a clean working environment at all times.
- Removed, replaced, balanced, and rotated new or used tires to maintain on-road safety.
- Performed routine maintenance including oil changes and brake pad replacements.
Automotive Technician
Derrow Chrylser
Defiance, OH
02.2015 - 11.2022
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues, which helped to facilitate part procurement.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Adhered strictly to company policies concerning quality control standards.
- Developed an in-depth understanding of automotive systems and components to complete fast and accurate repairs by attending quarterly classes to uphold Level 3 Chrysler Tech status.
- Boosted profitability through effective strategies for first-visit vehicle repairs.
- Operated a variety of shop equipment safely and efficiently.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
Education
Some College (No Degree) - Automotive Engineering
Ivy Tech Community College of Indiana
Fort Wayne, INSkills
- Complex Repairs
- Assembly and production
- Equipment Repair
- Product Inspections
- OSHA compliance
- Issue analysis
- Hardware installation
- Critical thinking
- Troubleshooting and Diagnostics
References
References available upon request.
Timeline
Truck Accessory Technician
Trux Unlimited
01.2024 - Current
Automotive Technician
Odaniel Chrysler Jeep Ram Dodge Srt
11.2022 - 12.2023
Automotive Technician
Derrow Chrylser
02.2015 - 11.2022
Some College (No Degree) - Automotive Engineering
Ivy Tech Community College of Indiana
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