SETH GYAMFI

• Work directly with appointed department heads and managers to delegate responsibilities and ensure that all aspects of the company are running efficiently.
• Negotiate and approve contracts with vendors and suppliers, federal and state agencies, and other relevant organizations in order for business to operate efficiently on a daily basis.
• Oversee the conduction of market research studies to determine what customers want from the company, and then create and implement plans to provide services and products based on research findings.
• Increased company revenue by $100,000 in 6 months through aggressive new market strategies.
• Achieved substantial growth by using market expertise and business knowledge to make proactive decisions.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

• Represents the organization at city and state events and meetings to ensure the public knew the organization was involved in the community and putting their best interests first.
• Established responsibilities for each department and assisted in creating guidelines for following through on said responsibilities.
• Created and implemented policies and objectives to ensure continuing operation with increased productivity and maximized return on investments.

Overseeing all dispatch procedures including the following:

• Upon entering the office, unforward the office phone line from the evening on-call person so all calls ring directly to the office.
• At the beginning of the day, making sure all drivers at the office properly sign out an equipment box have all necessary tools and equipment for the day.
• Making contact with each driver on the road to confirm status and reiterate trips they are performing.
• Making contact with all clients on the schedule for the day and confirming their appointment a day before and making note of any changes
• Politely and professionally answering all calls and finding appropriate resolution to any problems that may arise in the course of the day.