Summary
Overview
Work History
Skills
Timeline
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Seth Hanchett

Chicago,IL

Summary

Results-driven customer service expert with diverse industry experience and a proven track record of meeting goals. Client focus individual with natural ability to work on their own initiative or as part of a team.

Overview

5
5
years of professional experience

Work History

Seasonal Catering Associate

Murray's Cheese
10.2023 - 01.2024
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maximized profitability by upselling additional services such as custom cut-outs and celebration packages when appropriate.
  • Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
  • Achieved increased client retention by delivering outstanding customer service and addressing feedback effectively.

Leasing Agent

The Apartment Source
05.2021 - Current
  • Secure new leads and develop those contacts into clients.
  • Managed property listings with effective advertising strategies to attract potential renters.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Managed resident relationships, addressed concerns, and facilitated lease renewals and move-ins.

Event Coordinator

FOODA
01.2020 - 06.2020
  • Supervised rotating restaurants at corporate buildings across Chicago, while monitoring digital screens in various locations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Managed vendor and venue relationships for successful event logistics and coordination.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Operations Manager

Down to Earth Cuisine
05.2019 - 01.2020
    • Coordinated schedule and finances for a team of 8 chefs and all internal events and dinners.
    • Managed all social media outlets and curated original posts, while creating weekly newsletters.
    • Planned menus that incorporated healthy, fresh food sourced from local farms and markets.
    • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Skills

  • NetSuite
  • CRM Software
  • Property Management
  • Customer service expertise
  • Maintenance Management
  • Client Relations
  • Social Media Marketing

Timeline

Seasonal Catering Associate

Murray's Cheese
10.2023 - 01.2024

Leasing Agent

The Apartment Source
05.2021 - Current

Event Coordinator

FOODA
01.2020 - 06.2020

Operations Manager

Down to Earth Cuisine
05.2019 - 01.2020

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Seth Hanchett