Seth Hanks

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
• Promoted financial products by maintaining excellent service offering knowledge.
• Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
• Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Enhanced office environment, organizing spaces for better workflow and employee comfort.

1. Maintained customer satisfaction with forward-thinking tactics focused on the customers needs and resolving concerns.

2. Educated customers on products within my department.

3. Put in place daily operating procedures to keep the store clean, well-stocked, and organized.