Seth Heyne
Fort Wayne,IN
Summary
Adept at managing high-volume transactions and ensuring customer satisfaction, I honed my attention to detail and professionalism at Flagstar Bank. My background includes enhancing customer relationships and maintaining financial accuracy, blending hard skills like money handling with soft skills such as effective communication. Achievements include consistently balancing cash drawers and minimizing wait times, demonstrating both efficiency and courtesy.
Overview
4
4
years of professional experience
Work History
Bank Teller
Flagstar Bank
10.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Cafe Worker
Pro Bowl West
05.2021 - 04.2024
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Sandwich Artist
Subway
10.2022 - 03.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Cashier
Parkview Field
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host
O’charlys
05.2021 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06.2023
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
Timeline
Bank Teller
Flagstar Bank
10.2023 - Current
Sandwich Artist
Subway
10.2022 - 03.2023
Cashier
Parkview Field
05.2022 - 09.2022
Cafe Worker
Pro Bowl West
05.2021 - 04.2024
Host
O’charlys
05.2021 - 09.2021
High School Diploma -
Northrop High School
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