Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Seth Hicks

Insurance CSR
Jacksonville,AR

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance CSR

Community Insurance Professionals
10.2023 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered constant flow of customer calls with average of 25 calls per day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Utilized CRM software to manage client relationships.
  • Developed and updated databases to handle customer data.

Bow Technician

Archers Advantage
05.2021 - Current
  • Completed preventive maintenance routines, documentation and procedures.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Completed business correspondence, transcription, and data entry.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Conducted inventory counts by adding each item in stock and entering data in computer system.
  • Used Quickbooks to perform data entry functions.

Teller

First Community Bank
04.2023 - 10.2023
  • Processed customer transactions promptly, minimizing wait times.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Executed wire transfers, stop payments and account transfers.

Education

Bachelor of Science - Business Administration

University of Central Arkansas
Conway, AR
05.2001 -

Associate of Science - Liberal Arts And Sciences

Pulaski Technical College
North Little Rock, AR
05.2001 -

High School Diploma -

Sylvan Hills High School
Sherwood, AR
05.2001 -

Skills

    CRM Software

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Software

Applied Epic

Microsoft Excel

Certification

Licensed Arkansas Property and Casualty Agent - [December 2023- Present]

Timeline

Insurance CSR

Community Insurance Professionals
10.2023 - Current

Teller

First Community Bank
04.2023 - 10.2023

Bow Technician

Archers Advantage
05.2021 - Current

Bachelor of Science - Business Administration

University of Central Arkansas
05.2001 -

Associate of Science - Liberal Arts And Sciences

Pulaski Technical College
05.2001 -

High School Diploma -

Sylvan Hills High School
05.2001 -
Seth HicksInsurance CSR