Seth Hodges
Bremen,GA
Summary
Coachable and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Statistically proven to be an extremely efficient and accurate worker. Able to lead small groups and provide help to anyone who needs it in our organization. 5+ years of customer service experience.
Overview
3
3
years of professional experience
Work History
Customer Engagement Associate
THE COCA-COLA COMPANY
05.2023 - Current
- Provide customer satisfaction by resolving complex issues and providing exceptional service
- Help train new employees through Microsoft Teams, and one-on-one monitoring/coaching
- Create reactive, non-reactive (904), and parts cases for our national customers
- Use persuasion skills and best practices to ease customers when they are not happy
- Work with the Omni team and submit tickets from emails, live chats, and contact us
- Soon to be working with the dispatch department
- One of the founders of the "Well-being Committee"
- Responsible for the organization name change from RSO INBOUND to myCoke Customer Engagement Team (MCET)
Customer Engagement Associate
Randstad (Contingent Worker TCCC)
12.2022 - 05.2023
- Create reactive, non-reactive (904), and parts tickets for our national customers
- Provide excellent customer service and use best practices to ensure quality service
Sales Floor Associate
Tractor Supply Company
01.2022 - 12.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Assisted in inventory management, conducting regular counts, and restocking merchandise as needed
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness
- Managed efficient cash register operations
- Developed strong rapport with customers and created a positive impression of the business
- Supervised and trained new employees, earning the trust of management
Education
Mechanical Engineering -
Georgia Southern University
Statesboro, GABBA - Marketing
University of West Georgia
Carrollton, GA12.2024
Skills
- Coachable and quick learner
- Attention to Detail
- Computer Skills
- Time Management
- Customer Communication/Persuasion Skills
- Leadership Qualities
- Efficient Worker (Statistically Proven)
Timeline
Customer Engagement Associate
THE COCA-COLA COMPANY
05.2023 - Current
Customer Engagement Associate
Randstad (Contingent Worker TCCC)
12.2022 - 05.2023
Sales Floor Associate
Tractor Supply Company
01.2022 - 12.2022
Mechanical Engineering -
Georgia Southern University
BBA - Marketing
University of West Georgia
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