Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seth Hurley

Honolulu,HI

Summary

Goal-focused, energetic, outgoing FOH Manager. Well-versed in high volume restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Dave & Buster's
Honolulu, HI
09.2023 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Optimized profits by controlling food, beverage and labor costs.

Server Shift Leader/Bar Manager

Dave & Buster's
Panama City Beach, FL
09.2022 - 08.2023
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.

Restaurant (Bar) Manager

Margaritaville Restaurant
Panama City Beach, FL
10.2020 - 08.2022
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Collaborated with chef to analyze and approve food and beverage selections.
  • Performed opening and closing procedures each day.
  • Managed daily operations and processes for reservations, budgeting and forecasting.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Assistant Kitchen Manager

Margaritaville Restaurant
Panama City Beach, FL
08.2019 - 10.2020
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

FOH Supervisor

Landshark Bar & Grill
Atlantic City, NJ
09.2017 - 08.2019
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled over $10,000 worth of cash and card transactions daily with accuracy and efficiency.
  • Collaborated with Managers to educate several employees on menu and procedural changes.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained workers in multiple positions, including expediting, hosting, serving, cash handling and any type of cleaning role.
  • Responsible for opening, running transactions, and closing down retail.
  • Ran inventory for retail, food, and liquor on separate occasions.

Server/Bartender

Margaritaville
Panama City Beach, FL
03.2017 - 09.2017
  • Received orders and partnered with team members to efficiently serve food and beverages.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Added special garnishes to drinks to improve visual impact of our bar drinks.
  • Restocked non perishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Promoted desserts, appetizers and specialty drinks.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted guests and provided menus.
  • Prepared drinks according to standard recipes.

Server

Buffalo Wild Wings
Panama City Beach, FL
04.2015 - 10.2016
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads and appetizers to back up kitchen staff.
  • Operated POS terminals to input orders, split bills and calculate totals.

Busser

Runaway Island Beach Bar And Grill
Panama City Beach, FL
09.2014 - 02.2015
  • Removed trash, spills and trays to keep areas clean and professionally organized.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Consistently went above and beyond expectations by helping with the kitchen and the bar to support teammates and provide customer service.
  • Successfully balanced friendship/conversation and my job seamlessly without sacrificing work quality.
  • Backed up cashier staff to process customer orders and payments.

Education

High School Diploma -

Centerville High School
Centerville, OH
05.2014

Skills

  • Opening and closing procedures
  • Problem resolution
  • POS system operation
  • Inventory control
  • Testing and troubleshooting
  • Food assembly
  • ASL to English translation
  • Team leadership
  • Strategy development
  • Customer relations

Timeline

Restaurant Manager

Dave & Buster's
09.2023 - Current

Server Shift Leader/Bar Manager

Dave & Buster's
09.2022 - 08.2023

Restaurant (Bar) Manager

Margaritaville Restaurant
10.2020 - 08.2022

Assistant Kitchen Manager

Margaritaville Restaurant
08.2019 - 10.2020

FOH Supervisor

Landshark Bar & Grill
09.2017 - 08.2019

Server/Bartender

Margaritaville
03.2017 - 09.2017

Server

Buffalo Wild Wings
04.2015 - 10.2016

Busser

Runaway Island Beach Bar And Grill
09.2014 - 02.2015

High School Diploma -

Centerville High School

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