Operations leader with 8+ years managing cross-functional teams and complex programs in mission-driven environments. Skilled in strategic planning, resource coordination, and workflow optimization for initiatives up to $1.5M. Proficient in CRM and data systems (Salesforce, Luminate, Tableau) to simplify processes and drive performance. Builds high-performing teams and systems by writing SOPs, building workflows, coaching managers, and supporting remote teams, driving efficiency, accountability, and an exceptional customer and employee experience through cross-functional collaboration.