Seth Malerbi
Wauregan,CT
Summary
Dynamic Help Desk Administrator with a proven track record at Edward M Kennedy Community Health Center, enhancing service delivery through meticulous network troubleshooting and fostering team cohesion. Excelled in remote support and end-user training, significantly reducing support call volume. Skilled in Active Directory and communication, I embody patience and a commitment to continuous improvement.
Results-driven IT professional with background in managing help desk operations and resolving complex technical issues. Recognized for strong team collaboration and commitment to achieving high-quality results. Reliable and adaptable to changing needs, with focus on system troubleshooting and user support.
Overview
9
9
years of professional experience
Work History
Help Desk Administrator
Edward M Kennedy Community Health Center
04.2022 - Current
- Regularly reviewed help desk metrics to identify areas requiring attention or improvement opportunities in service delivery.
- Coordinated with vendors to expedite hardware repairs and replacements under warranty conditions, minimizing downtime for affected users.
- Provided training sessions for new employees on company-specific applications and systems, fostering seamless integration into the team.
- Managed high-volume ticketing system, ensuring timely resolution of user requests.
- Served as a primary point of contact for troubleshooting hardware and software issues on desktops, laptops, and mobile devices.
- Conducted periodic IT security audits, ensuring compliance with company policies and industry best practices.
- Maintained accurate records of all Help Desk interactions, facilitating data-driven improvements to support services.
- Developed comprehensive knowledge base articles for end-users, reducing support call volume.
- Documented support interactions for future reference.
- Provided on-call support for critical issues related to [Software].
Cannon Crew Member
Army
03.2016 - 07.2019
- Increased overall crew safety by enforcing strict adherence to safety protocols during live-fire exercises and deployments.
- Reduced equipment downtime with proactive identification of potential issues before they became critical failures.
- Facilitated team cohesion by actively participating in group training events, fostering a collaborative environment focused on continual improvement.
- Promoted a culture of accountability among fellow crew members, emphasizing the importance of attention to detail in all aspects of artillery operations.
- Took Inventory of ammo on hand
- Emplaced Cannon
Education
GED -
Quinsigamond Community College
Worcester, MA01-2016
Skills
- Patience
- Network troubleshooting
- Ticketing system proficiency
- Software knowledge
- Communication
- Remote support
- End user support
- Helpdesk support coordination
- Active directory
Timeline
Help Desk Administrator
Edward M Kennedy Community Health Center
04.2022 - Current
Cannon Crew Member
Army
03.2016 - 07.2019
GED -
Quinsigamond Community College
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