Seth Mathis
Converse,LA
Summary
Willing and able to carry out tasks with limited supervision. Team oriented, with good communication, and interpersonal skills and willingness to help. Dedicated, hardworking and trustworthy, adept in customer service, and leadership roles. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Personal Trainer
Fitness Connection
San Antonio, TX
01.2024 - Current
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
- Demonstrated proper technique for exercises to avoid injuries.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Maintained and managed customer files and databases.
Sales Representative
Furniture Row
Selma, TX
03.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Member Service Representative
Planet Fitness Gym
Killeen, TX
12.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Maintained company cleanliness standards with over night scheduled cleaning.
68W Health Care Specialist
United States Army
Fort Hood, TX
12.2015 - 12.2018
- Conducted comprehensive health screenings to identify and address potential health risks for military personnel.
- Mentored junior Health Care Specialists, contributing to their professional development and growth within the 68W role.
- Educated service members on preventative health measures, reducing the incidence of illness and injuries during missions.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex medical conditions.
- Implemented wellness initiatives aimed at increasing physical fitness levels among military personnel, ultimately reducing injury rates.
- Facilitated communication between patients, families, and medical staff for a more cohesive healthcare experience.
- Managed inventory of medical supplies and equipment, maintaining optimal levels for mission readiness.
- Maintained strict adherence to infection control protocols, promoting a safe environment for patients and staff alike.
- Documented patient encounters accurately, contributing to proper continuity of care across healthcare providers.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
68W Health Care Specialist
U.S. Army
Fort Benning, GA
04.2013 - 12.2015
- Conducted comprehensive health screenings to identify and address potential health risks for military personnel.
- Enhanced patient care by providing accurate and timely medical assessments, treatments, and interventions.
- Mentored junior Health Care Specialists, contributing to their professional development and growth within the 68W role.
- Educated service members on preventative health measures, reducing the incidence of illness and injuries during missions.
- Conducted regular trainings on first aid techniques and medical procedures for non-medical military personnel as needed.
- Managed inventory of medical supplies and equipment, maintaining optimal levels for mission readiness.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Provided supported and unsupported medical care and supervision to a team of thirty individuals.
- Lead ambulance team of three for two years.
Trainee
U.S. Army
Fort Sam Houston, TX
12.2012 - 04.2013
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Trainee
U.S. Army Active Duty
Fort Jackson, SC
08.2012 - 12.2012
- Promoted a culture of open communication between trainers and trainees alike by establishing clear channels for questions, concerns, or suggestions.
- Provided constructive feedback to trainees, fostering an atmosphere of continuous improvement and growth.
Team leader
DECA (Commissary)
09.2011 - 08.2012
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Education
High School Diploma -
Hueneme High School
06.2011
Skills
- Exercise program design
- Activity Planning
- Service Marketing
- Strength training
- Physical Conditioning
- Client Coaching
- Health and wellness
- Fitness program development
- Product Sales
- Service Upselling
- Issue Resolution
- Complaint Handling
- Account Management
- Financial Transactions
- Sales Techniques
Work Experience And Accomplishment
- Six and a half years Honorable Military Service.
- Utilized Point of Sale (POS) System daily.
- Assisted with sales, and restocking.
- Trained new employees on proper operating procedures.
- Maintained facility clean to company standards.
- Trained over four hundred personnel in basic first aid.
- Taught twenty basic first aid courses.
- Drove an ambulance for two years.
- Team leader
- Managed over $40 thousand dollars’ worth of equipment and vehicles.
- Held a US government SECRET Clearance from 2012 – 2022.
- Maintained health and wellness of 30 personnel, supported and unsupported.
- Made 220 sales in first year, earning Planet Fitness a minimum monthly income of $4422.62.
Education Training
- Pre-hospital trauma life saver
- Certified Medical Assistant
- Cardio pulmonary resuscitation
- Cardiovascular technician
- Field sanitation
- Basic Leaders Course
- Riot control
- Trauma life support
- High School Diploma
Career Statement
Detail oriented and professional individual willing to learn and expand my knowledge base to help grow in a chosen profession. Five years leadership experience, with four years customer service experience, one year in sales and Point of Sale experience. Willing to work as part of a team and help both new and older employees.
Timeline
Personal Trainer
Fitness Connection
01.2024 - Current
Sales Representative
Furniture Row
03.2023 - 01.2024
Member Service Representative
Planet Fitness Gym
12.2021 - 02.2022
68W Health Care Specialist
United States Army
12.2015 - 12.2018
68W Health Care Specialist
U.S. Army
04.2013 - 12.2015
Trainee
U.S. Army
12.2012 - 04.2013
Trainee
U.S. Army Active Duty
08.2012 - 12.2012
Team leader
DECA (Commissary)
09.2011 - 08.2012
High School Diploma -
Hueneme High School