Summary
Overview
Work History
Education
Skills
Playing sports, hanging out with friends, spending time with family, and messing with cars
Timeline
Generic

Seth Matinzi

Fletcher,NC

Summary

Talented restaurant team members with strong background in FOH. Works great with team members and seeks out customer service moments. Versed in cleaning and sanitation, restocking and dining room management. Customer-savvy Sales associate accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Reliable sales associate brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

FOH Team Member

Cookout
01.2024 - Current
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Answered customers' questions, recommended items, and recorded order information.
  • Promoted upselling initiatives that increased average order values and boosted overall sales revenue.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Established welcoming atmosphere by greeting each guest warmly.

Sales Associate

Best Buy
09.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Gained extensive knowledge in data entry, analysis and reporting.

Cashier

Ingles Markets Inc
02.2020 - 08.2023
  • Processed refunds and exchanges in accordance with company policy.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

High School Diploma -

Matinzi Homeschool
Fletcher, NC
05.2021

Skills

  • Food spoilage prevention
  • Food Handlers Card
  • Dining area maintenance
  • Tableside Service
  • Team Collaboration
  • Cleanliness
  • Professional Appearance
  • Payment Processing
  • Social Perceptiveness
  • Service prioritization
  • Greeting guests
  • Money Handling
  • Salesmanship
  • Upselling
  • Guest Relations
  • Training and mentoring
  • Basic Math
  • Verbal Communication
  • Customer Relations
  • Active Listening

Playing sports, hanging out with friends, spending time with family, and messing with cars

I used to love to play football with my friends at school.

I really enjoy spending time with friends and family. It is important to me to have time with family and friends to increase mental health and my social ability.

One of my hobbies is working on cars or trying to improve them. I like to try to make the best out of what is around me.

Timeline

FOH Team Member

Cookout
01.2024 - Current

Sales Associate

Best Buy
09.2023 - 01.2024

Cashier

Ingles Markets Inc
02.2020 - 08.2023

High School Diploma -

Matinzi Homeschool

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