Seth Matthews
Lafayette,LA
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by upholding honest morals. Performs well under pressure and thrives in fast paced high-volume environments. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Helpful HVAC Assistant offering 3.5-year background assisting in repairing and maintaining various types of HVAC systems. Polished in testing electrical circuits and components and conducting pressure and leak checks. In-depth knowledge of air conditioning and heating equipment and ventilation systems. Comfortable working in extreme weather conditions.
Overview
15
15
years of professional experience
Work History
Front of House Manager
Harry A's Bar And Grill
03.2023 - 12.2023
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Increased revenue by monitoring sales data and adjusting menu offerings based on customer preferences.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Reduced wait times for customers by optimizing seating arrangements and implementing effective table management practices.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Coordinated special events, including private parties and corporate functions, tailoring menus and décor to meet client needs while maximizing profits.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Handled reservation system proficiently utilizing guest information in order to enhance their overall dining experience.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
General Manager
Shore Dogs Grill
11.2018 - 03.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Infantry Team Leader
Louisiana National Guard
12.2008 - 12.2016
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Increased team efficiency with regular training sessions and performance evaluations.
- Reduced team injuries during operations by implementing strict safety protocols and guidelines.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
- Collaborated with other teams for joint missions, ensuring seamless coordination and execution of tasks.
- Enhanced readiness of the unit by conducting thorough equipment checks and maintenance procedures.
- Developed strong relationships with local communities through cultural awareness training and respectful interactions.
- Improved morale within the team by addressing concerns promptly and offering constructive feedback.
- Ensured mission success by utilizing strategic planning skills in challenging environments.
- Conducted reconnaissance operations to gather valuable intelligence for informed decision-making during missions.
- Maximized operational effectiveness with careful resource allocation and logistics management.
- Provided mentorship to junior team members, fostering growth in their military careers.
- Implemented successful counterinsurgency tactics, resulting in reduced enemy activity in designated areas.
- Established secure perimeters around mission sites, ensuring the safety of all personnel involved.
- Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations.
- Coordinated medical support for injured soldiers during field operations, contributing to a higher survival rate.
- Developed contingency plans for unforeseen circumstances, allowing for quick adaptation during evolving missions.
HVAC Assistant
AAA Refrigeration
03.2016 - 11.2018
- Improved HVAC system efficiency by conducting thorough diagnostics and identifying areas for improvement.
- Enhanced customer satisfaction by quickly addressing and resolving any technical issues or concerns.
- Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
- Maintained safe work environments by adhering to strict safety protocols and guidelines.
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Assisted in the design and implementation of custom HVAC solutions based on client needs and preferences.
- Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
- Reduced equipment downtime through routine preventive maintenance checks and prompt troubleshooting efforts.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Boosted overall team morale through active participation in group training sessions aimed at enhancing skillsets among junior staff members.
- Established strong relationships with vendors to negotiate favorable pricing for parts or services while ensuring quality standards were met consistently.
- Played an integral role in surpassing sales targets through upselling additional products or services during onsite visits whenever applicable.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Joined pipes or tubing to refrigerant and water sources to form complete circuit.
- Lubricated shafts and bearings to protect from moisture and corrosion.
- Used tools to install, connect and adjust thermostats, humidistats and timers.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed components to improve HVAC system performance.
- Responded to emergency HVAC service requests promptly, finding swift resolutions.
- Operated variety of power tools and hand tools.
- Set up ladders and other access equipment.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
Technician's Assistant
CMMI
01.2014 - 04.2016
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Completed job reports and logs immediately following service calls.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Repaired and replaced pumps, valves and motors.
- Positively engaged with customers and maintained professional appearance as company representative.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Safely and effectively handled wide range of cleaning products and solutions.
Education
High School Diploma -
Lafayette Charter High
Lafayette, LA04.2007
Skills
- POS System Operations
- Restaurant Operations
- Service Prioritization
- Training and Coaching
- System Diagnostics
- Ventilation Systems
- Blueprint Reading
- Schematic Interpretation
- HVAC Controls
- HVAC Troubleshooting
- Ductwork Fabrication
- Equipment Installation
- Time Management
- Teamwork Abilities
- Network Connectivity
- Computer Literacy
Outdoors, fishing, hunting
Avid outdoorsman love to hunt and fish while also preserving our natural wildlife
Timeline
Front of House Manager
Harry A's Bar And Grill
03.2023 - 12.2023
General Manager
Shore Dogs Grill
11.2018 - 03.2023
HVAC Assistant
AAA Refrigeration
03.2016 - 11.2018
Technician's Assistant
CMMI
01.2014 - 04.2016
Infantry Team Leader
Louisiana National Guard
12.2008 - 12.2016
High School Diploma -
Lafayette Charter High
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