Seth McGrath
Fortuna,CA
Summary
Highly motivated professional with 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
22
22
years of professional experience
Work History
Owner/Operations Executive
McGrath Five INC, DBA Fortuna Grocery Outlet
Fortuna, CA
03.2016 - Current
- Manage daily operations of the business, including hiring and training staff.
- Oversee budgeting and financial management.
- Ensure compliance with local, state, and federal regulations.
- Monitor the performance of personnel against the goals set forth by the company.
- Develop policies and procedures for the organization.
- Create marketing campaigns to attract new customers.
- Implement quality assurance processes to ensure product excellence.
- Develop strategic plans to increase profitability and efficiency.
- Ensure compliance with applicable laws and regulations related to business operations.
- Supervise the performance of workers with the goals of improving productivity, efficiency, and cost savings.
- Enhance operational performance by developing effective business strategies, systems, and procedures.
- Prepare weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitor inventory levels, and place new orders for merchandise to keep the supply well-stocked.
- Delegate work to staff, setting priorities, and goals.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolve escalated customer inquiries or complaints in a timely manner.
- Train new employees on operational procedures and protocols.
- Maintain accurate records of operational data and documents for audit purposes.
- Coordinate and direct the activities of businesses or departments concerning production, pricing, and sales.
- Performed basic bookkeeping tasks such as filing invoices and preparing deposits.
- Performed administrative duties such as payroll processing, bookkeeping tasks.
- Manage the cash flow of the store, including cashier operations, bookkeeping, and security.
- Perform daily bookkeeping activities, including journal entries and bank reconciliations.
- Performed basic bookkeeping duties such as invoicing customers or preparing payroll documents.
Owner/Operations Executive
McGrath Five INC DBA Fresno Grocery Outlet
Fresno , CA
05.2014 - 01.2016
- Same as noted on McGrath Five INC , DBA Fortuna Grocery Outlet
Store Director
Raley's Supermarket
South Lake Tahoe, CA
10.2009 - 09.2013
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Maintained a high level of customer service standards across all departments in the store.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.
- Resolved customer complaints promptly in accordance with company policy.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Checked promotions for accuracy and for merchandising to company standards.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed daily operations of the fuel station/Car wash including staff scheduling and customer service.
- Conducted regular inspections of the fuel pumps and facility grounds for cleanliness and appearance standards.
Store Director
Raley's Supermarket
Red Bluff, CA
01.2006 - 10.2009
- Same as noted in Store Director, Raley's South lake Tahoe removing Fuel station and Car wash operations.
Assistant Manger, GM
Raley's Supermarket
Carson City, NV
11.2003 - 01.2006
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed financial data such as budget reports, sales records, profit and loss statements. to identify areas for improvement or growth potential.
- Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
South Tahoe High School
South Lake Tahoe, CA06-1998
Skills
- Financial management
- Regulatory compliance
- Inventory management
- Employee training
- Policy development
- Customer service
- Operational efficiency
- Strategic planning
- Team leadership
- Performance monitoring
- Conflict resolution
- Data analysis
- Profit and loss
- Financial planning
- Marketing strategy
- Budgeting skills
- Relationship building
- Staff management
- Brand strategy planning
- Hiring and staffing
- Business administration
- Process optimization
- Employee development
- Small business operations
- Verbal and written communication
- Operations management
- Human resource management
Accomplishments
- 2016- New Business of the Year, Fortuna Grocery Outlet
- 2017- Community Volunteer of the year
- 2018 Business of the year, Fortuna Grocery Outlet
- 2019, Region Star Award winner, Fortuna Grocery Outlet
- 2024 Jim Reed award, Highest award issued by Grocery Outlet INC
Timeline
Owner/Operations Executive
McGrath Five INC, DBA Fortuna Grocery Outlet
03.2016 - Current
Owner/Operations Executive
McGrath Five INC DBA Fresno Grocery Outlet
05.2014 - 01.2016
Store Director
Raley's Supermarket
10.2009 - 09.2013
Store Director
Raley's Supermarket
01.2006 - 10.2009
Assistant Manger, GM
Raley's Supermarket
11.2003 - 01.2006
High School Diploma -
South Tahoe High School
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