SETH MCNELLEY
Columbus,OH
Summary
- First line supervisor with 3 years of customer service experience overseeing a diverse workforce at the NASIC service desk servicing over 4,000 customers.
- Provided daily briefs to the director of systems and communications on priority items and coordinated major change requests and projects within the directorate.
- Applied and grew leadership skills among enlisted force as well as civilian work force by coordinating center wide data and profile migrations
- Equipped a wide array of IC oriented conferences with communication capabilities
- Managed executive communications team
- Oversaw the mobile device management office for remote capabilities
- Lead for continuity of operations off site and security spillage collections
- Possesses TS/SCI clearance, moderate Spanish, available to travel.
Overview
3
3
years of professional experience
Work History
DEPUTY BRANCH CHIEF
NASIC SCOO
10.2022 - Current
ACTING BRANCH CHIEF
NASIC SERVICE DESK
08.2022 - 10.2022
SECTION LEAD
NASIC SERVICE DESK
05.2022 - 10.2022
CREW CC
NASIC SERVICE DESK
08.2021 - 10.2022
Education
CRIMINAL JUSTICE BA -
UNIVERSITY SOUTHERN MISSISSIPPI
HATTIESBURG, MS05.2020
CRIMINAL JUSTICE AA -
PEARL RIVER COMMUNITY COLLEGE
POPLARVILLE, MS05.2018
Skills
- Customer service
- Public speaking and presentation
- Empathy and conflict management
- Incident management
- Project management
- Quality control
- Supervision and mentorship
- Training and development
- Onboarding members
- High tempo / calm and collected
- Service level management
- Software: IDS Snort, Wireshark, Active Directory, Linux/Windows basics, Nmap Zenmap
Websites
Training
- Security + certification
- UCT technical school phase 2
- UCT technical school phase 1
- CCNA
- ITIL4
Timeline
DEPUTY BRANCH CHIEF
NASIC SCOO
10.2022 - Current
ACTING BRANCH CHIEF
NASIC SERVICE DESK
08.2022 - 10.2022
SECTION LEAD
NASIC SERVICE DESK
05.2022 - 10.2022
CREW CC
NASIC SERVICE DESK
08.2021 - 10.2022
CRIMINAL JUSTICE BA -
UNIVERSITY SOUTHERN MISSISSIPPI
CRIMINAL JUSTICE AA -
PEARL RIVER COMMUNITY COLLEGE