Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
REFERENCES
Timeline
Generic

Seth Mills

Las Vegas,NV

Summary

Dynamic customer service professional with extensive experience at The Grove, excelling in complaint resolution and customer relationship management. Proven ability to enhance customer satisfaction through effective communication and technical support, leading to increased repeat business. Skilled in sales techniques and conflict resolution, ensuring a positive experience for all clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Grove
LAS VEGAS, N.V.
07.2021 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

CASHIER

Cafe Rio
LAS VEGAS, N.V.
11.2020 - 07.2021
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.

Gas Station Attendant

Circle K
LAS VEGAS, N.V.
10.2019 - 08.2020
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
  • Trained new employees on company policies and procedures.
  • Ensured compliance with health and safety regulations.
  • Processed credit card payments via POS terminal in a secure manner.
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Provided directions and information about local attractions upon request from customers.
  • Greeted customers, answered questions, and provided assistance with purchases.
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Responded promptly to emergency situations such as spills or fires according to company protocols.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.
  • Assisted customers in locating items throughout the store.
  • Checked receipts against product sold for accuracy before returning change to customers.
  • Educated customers on loyalty programs and processed membership registrations.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.

GAME TESTER

2K Games Inc.
LAS VEGAS, N.V.
05.2019 - 09.2019
  • Tested new features and levels for video games on various platforms.
  • Assisted in creating training materials for other testers so they can quickly get up-to-speed on their duties and responsibilities.
  • Ensured that all software releases met quality standards before being shipped out to customers.
  • Monitored the progress of bug fixes to ensure that bugs were addressed in a timely manner.
  • Conducted thorough checks of user interfaces and gameplay mechanics.
  • Identified any potential issues or problems within the game codebase.
  • Collaborated with developers to identify areas where improvements could be made.
  • Utilized automated tools such as debuggers to locate errors quickly and efficiently.
  • Reported all bugs found during testing in an organized fashion with detailed descriptions and steps to reproduce them.
  • Verified that any newly implemented features worked correctly across multiple platforms or devices.

Brand Ambassador

Lyft
LAS VEGAS, NV
04.2016 - 10.2017
  • Coordinated with internal teams to ensure all tasks related to brand ambassador duties were completed accurately.
  • Engaged customers through social media platforms to create a sense of community around the brand.
  • Gathered customer feedback for product development purposes.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Maintained an up-to-date knowledge base on current industry developments.
  • Communicated regularly with team members regarding progress updates on projects.
  • Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
  • Increased sales and brand awareness through face-to-face marketing.
  • Organized and participated in community events to boost brand awareness.
  • Participated in team meetings to discuss strategies and share feedback from the field.
  • Employed basic selling techniques to engage with customers.
  • Provided exceptional customer service to enhance brand reputation.
  • Trained new brand ambassadors, sharing best practices and brand values.

Education

Bachelor of Arts - FILM

University of Nevada, Las Vegas
Las Vegas, NV
05-2019

Skills

  • Customer service
  • Complaint resolution
  • Point of sale
  • Product knowledge
  • Technical support
  • Sales techniques
  • Customer feedback
  • Team collaboration
  • Communication skills
  • Time management
  • Conflict resolution
  • Multi-task management
  • Prioritization
  • Customer relationship management (CRM)
  • Cultural awareness
  • De-escalation techniques
  • Money handling
  • Product sales
  • Punctuality and reliability
  • Brand representation

Affiliations

  • Outside of work, I love to be working on side projects. Writing is one of my largest passions.
  • I have three of my own cats but I love to help other animals find loving homes. From volunteering at animal shelters or on a personal level helping many friends and family relocate pets to new forever homes.

Certification

  • Has an up to date CCB card, required in the marijuana industry

Languages

English
Professional

REFERENCES

  • CHRISTINE DUHAMELL (702)-338-7393 Circle K shift lead.
  • ALEX BELK (702)-956-6225 Alex.belk@2k.com - H.R. Coordinator at 2K Games Vegas.

Timeline

Customer Service Representative

The Grove
07.2021 - Current

CASHIER

Cafe Rio
11.2020 - 07.2021

Gas Station Attendant

Circle K
10.2019 - 08.2020

GAME TESTER

2K Games Inc.
05.2019 - 09.2019

Brand Ambassador

Lyft
04.2016 - 10.2017

Bachelor of Arts - FILM

University of Nevada, Las Vegas

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Seth Mills