Seth Mitsuyoshi
Laguna Hills,CA
Summary
Seasoned Customer service associate bringing demonstrated safety management and performance optimization skills gained during experience in high stress settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
01.2012 - 09.2015
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Completed file maintenance log for price discrepancies.
- Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 100 pounds at once and used forklift to move heavier loads.
- Operated cash register to record transactions accurately and efficiently.
- Learned Head cashier and electrical department positions and provided backup at key times.
Head Cashier
Lowes Home Improvment
10.2015 - 09.2019
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Evaluated professionalism of checkouts every day and kep team members on top of cleaning tasks.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Oversaw group of 30 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Analyzed purchases for signs of fraud.
- Trained as front end supervisor and provided back-up coverage to provide customers with optimal support.
- Developed standard operating procedures.
Electrical Supervisor
Lowes Home Improvment
10.2019 - 08.2021
- Oversaw team of service professionals focused on electrical products.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Monitored product quality and communicated necessary improvements to Assistant store manager.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Estimated dollars and materials for department work orders.
- Kept watchful eye on product inventory, optimizing work readiness and aligning supplies with specifications for each day.
- Managed efficient teams of up to 6 employees.
Commercial Sales Specialist
Lowes Home Improvment
08.2021 - 11.2024
- Developed sales tracking methods and managed analytics to determine pricing and profitability strategies.
- Developed robust relationships across various organizational levels within both existing and prospective client organizations, which ultimately translated into enhanced customer loyalty rates.
- Managed a diverse portfolio of clients across multiple industries while maintaining a strong focus on individualized solutions for each business''s unique needs.
- Developed long-term relationships with clients, resulting in repeat business and referrals.
- Increased client satisfaction by providing exceptional customer service and addressing commercial sales inquiries.
- Collaborated with internal teams to ensure efficient delivery of products and services to commercial clients.
- Evaluated competitor offerings to inform pricing strategy adjustments that enhanced competitiveness in the market.
- Implemented new CRM system, improving data management and team collaboration on client accounts.
- Delivered comprehensive product presentations, demonstrating in-depth knowledge of features and benefits tailored to clients'' needs.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate Of Business Administration - Business Administration
California State University, Long Beach
Long Beach, CA01.2020
Skills
- Personnel Management
- Corrective Action Implementation
- Team Collaboration
- Decision Making
- Employee Safety Training
- Worker Training
- Stress Tolerance
- Employee Motivation
- Complaint Resolution
- Problem Solving
- Professional Communication
Timeline
Commercial Sales Specialist
Lowes Home Improvment
08.2021 - 11.2024
Electrical Supervisor
Lowes Home Improvment
10.2019 - 08.2021
Head Cashier
Lowes Home Improvment
10.2015 - 09.2019
Customer Service Cashier
Lowes Home Improvment
01.2012 - 09.2015
Associate Of Business Administration - Business Administration
California State University, Long Beach
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