Motivated individual with experience in customer service, marina operations and management, construction, lawn care, and childcare. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Estore Shopper
HEB Grocery Store
10.2023 - Current
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Worked productively with customers to meet order requirements and service expectations.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Dockhand/Lead Dockhand
Suntex at Canyon Lake Marina
06.2020 - 05.2023
Managing boat rentals, Customer service, Boat and dock maintenance, Cleaning of boats and equipment, Minor maintenance/construction work, as well as Custodial duties such as cleaning bathrooms and taking trash to dumpsters
Provided excellent customer service to boat owners, addressing concerns and resolving issues quickly.
Facilitated timely loading and unloading of vessels for increased turnaround speed.
Conducted pre-and-post trip inspections on vessels, maintaining compliance with safety requirements.
Promoted a clean working environment, conducting regular inspections and cleaning tasks.
Construction Assistant
Private Contractor
01.2019 - 11.2019
Assisted in various construction tasks, including site preparation, material handling, tool management, and maintaining a safe and organized work environment.
Child Care Worker
MOPS International
09.2017 - 11.2018
Provided attentive care and support to children in a safe and nurturing environment, implementing age-appropriate activities, ensuring emotional and physical well-being, and fostering positive development through communication and teamwork with parents and staff.
Head Groundskeeper
Mainstay Suites
05.2018 - 08.2018
Managed and maintained the landscaping for a hotel, ensuring visually appealing outdoor spaces through regular upkeep, plant care, seasonal adjustments, and coordination with hotel staff to enhance guest experience and curb appeal.
Education
Bachelor of Arts - Communication
Texas State University
San Marcos, TX
12.2024
High School Diploma -
Homeschooled
San Antonio, TX
05.2022
Skills
Communication Skills
Customer service
Childcare
Construction
Landscaping
Maintenance
Groundskeeping
Intermediate boat knowledge
Strong work ethic
Awards
Texas State Merit Award: $8,000 per year. based on: Maintaining at least a cumulative 3.25 Texas State GPA, completing at least 28 hours per year (fall and spring), and be currently enrolled as an undergraduate and have not earned a bachelor's degree.
Elton Abernathy Scholarship: awarded $818 for the fall2023 semester.