Seth Morse
Billings,MT
Summary
I excel in fast-paced environments, significantly improving client retention and service standards through innovative solutions and empathetic client relationships. Detail-oriented and organized employee. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Hardworking and passionate job seeker eager to secure entry-level IT position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Web Developer
Self-employeed
06.2020 - Current
- Discussed site and app requirements with clients to produce actionable development plans.
- Coded websites using HTML, CSS, and JavaScript languages.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Proved successful working within tight deadlines and a fast-paced environment.
ATM IT Specialist II
Payment Alliance International
04.2022 - 12.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
Technological Advisor
Best Buy
10.2020 - 04.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Associate of Applied Science - Computer Programming And Application Development
Montana State University Billings
Billings, MT05-2026
High School Diploma -
Billings Senior Highschool
Billings, MT05-2021
High School Diploma -
Career Center
Billings, MT05-2021
Skills
- Program debugging
- Agile Workflow
- Website optimization
- Website analytics tools
- Customer Retention
- Issue Resolution
- Focused on customer satisfaction
- Adherence to high customer service standards
- Product Knowledge
- Cash Handling
- Technical Support
Certification
COMPtia A+ certification- Valid for 3 years
Timeline
ATM IT Specialist II
Payment Alliance International
04.2022 - 12.2022
Technological Advisor
Best Buy
10.2020 - 04.2022
Web Developer
Self-employeed
06.2020 - Current
Associate of Applied Science - Computer Programming And Application Development
Montana State University Billings
High School Diploma -
Billings Senior Highschool
High School Diploma -
Career Center
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