SETH SEMRAU
Glendale,CA
Summary
Reliable and detail-oriented in customer service. Skilled at quick problem-solving, dissolve any potential issues that arise without help from management. Experience in training and onboarding potential new employees after only a few weeks. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Hilton Garden Inn Hotel Vue Rooftop
Cedar Rapids, IA
06.2021 - 07.2022
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Assessed bar inventory and completed requisition sheets to restock supplies
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Handled 300-400 guests on busy nights
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Server And Trainer
Graduate Hotels
Iowa City, IA
11.2019 - 03.2020
- Resolve issues with minimal disruption to kitchen flow
- Follow cleaning schedule as determined by upper management
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.
Server
Caucho
Iowa City, IA
08.2018 - 08.2019
- Resolve issues with minimal disruption to kitchen flow
- Wash glassware with speed and efficiency
- Attended company and restaurant required trainings and meetings, improving skills
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns
Server/Customer Service
Hy-Vee, Inc
Cedar Rapids, IA
08.2016 - 08.2018
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Respond to all inquiries and requests in timely manner
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Bussed and reset tables to keep dining room and work areas clean
Education
Bachelor of Arts - Biology
University of Iowa
Iowa City, IA05.2022
Skills
- Food service
- Customer service
- Special Requests and Substitutions
- Aloha POS
- Responsible Alcohol Service
- Stocking and Replenishment
- Hospitality and Guest Service
- Building Customer Trust and Loyalty
Timeline
Bartender/Server
Hilton Garden Inn Hotel Vue Rooftop
06.2021 - 07.2022
Server And Trainer
Graduate Hotels
11.2019 - 03.2020
Server
Caucho
08.2018 - 08.2019
Server/Customer Service
Hy-Vee, Inc
08.2016 - 08.2018
Bachelor of Arts - Biology
University of Iowa
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