Seth Muela
Surprise,AZ
Summary
Developed strong customer service and organizational skills in fast-paced, donation-based environment. Demonstrated ability to manage inventory and assist with donor interactions. Seeking to transition into new field where these skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Donation Attendant
Goodwill
07.2022 - 06.2024
- Prepared shipments of items for transport to alternate locations.
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Prepared tax receipts and accurately maintained log of received donations and donors.
- Trained new Donation Attendants in proper procedures, contributing to overall team success and cohesion.
- Conducted initial quality assessments on donated items to determine suitability for resale or recycling.
- Enhanced donor experience by providing friendly and efficient service during donation dropoffs.
- Displayed excellent customer service when greeting customers and accepting donations.
- Respectfully communicated with diverse population of volunteers and employees.
- Provided exceptional customer service, addressing donor inquiries and concerns promptly and professionally.
- Provided support in other areas within the organization as required during busy periods or staff shortages.
- Adhered to organizational policies regarding acceptable donations, informing donors of any restrictions when necessary.
Education
High School Diploma -
Smart Schools
Gilbert, AZSkills
- Reliability and punctuality
- Donation processing
- Merchandise display
- Attention to detail
- Problem-solving abilities
- Teamwork
- Multitasking Abilities
- Reliability
Timeline
Donation Attendant
Goodwill
07.2022 - 06.2024
High School Diploma -
Smart Schools
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