Seth Peabody
Operations Manager
Edgewood,NM
Summary
Seasoned Operations Manager and talented leader with over 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Transportation Manager
Flagship Food Group
03.2023 - Current
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Integrated warehouse operations with existing and new business processes.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Operations Manager
Hound Dog Fabrication
03.2019 - 03.2023
- Trained new employees on proper protocols and customer service standards.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to maximize customer satisfaction.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Prepared and submitted project invoices for review and approval.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Created schedules and roadmaps for projects with budgets ranging from $100,000 to $1.5 million.
- Read and interpreted blueprints in basecamp, drop box, project management, and CAD before planning or delegating days work to team of 30+ employees.
- Developed and executed pre-construction milestones on project schedule.
- Reviewed project scope, required materials and labor pricing to develop competitive bids.
- Supervised day-to-day activities of 20+ person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
Business Manager
United Parcel Service, UPS
09.2016 - 03.2019
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Assisted in recruiting, hiring and training of team members.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Coordinated emergency response plans and drills to increase preparedness and address issues promptly.
- Created safe work environment by complying with safety, health and security requirements.
- Prepared and documented health and safety incident reports for management review.
- Utilized Microsoft excell, word, powerpoint, and office to create corporate safety sheets for eye wash stations, fire extinguishers and power tools.
- Inspected facilities, machinery and safety equipment to identify and correct potential hazards.
- Shadowed safety manager to conduct laboratory inspections, noise evaluations and industrial hygiene sampling.
Education
GED -
Bataan Military Academy
Albuquerque, NM01.2010
Skills
- High-Pressure Environments
- Planned Equipment Constraints
- Multi-Unit Operations Management
- Project Management
- Systems Implementations
- Strategic Partnership
- Staff Management
- Contract Review and Recommendations
- Workflow Planning
- Project Development
- Staff Training
- Team Leadership
- Operation Monitoring
- Budget Development and Management
- Microsoft Office Suite
- Financial Management
- Budgetary Oversight
- Process Improvement
- Shareholder Accountability
- Revenue Growth
- Profit and Loss
- Effective Communicator and Public Speaker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Transportation Manager
Flagship Food Group
03.2023 - Current
Operations Manager
Hound Dog Fabrication
03.2019 - 03.2023
Business Manager
United Parcel Service, UPS
09.2016 - 03.2019
GED -
Bataan Military Academy
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