Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Seth Pepin

Manassas,VA

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Warehouse Clerk /Delivery Driver

OneDiversified
Sterling, VA
08.2016 - Current
  • Received, unpacked and inspected incoming shipments of merchandise.
  • Identified, counted and verified stock items.
  • Maintained accurate inventory records using computerized tracking system.
  • Prepared outgoing orders for shipment according to customer specifications.

Store Manager

Acceptance Now
Fairfax, VA
04.2012 - 12.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Monitored inventory levels and placed orders to restock shelves.

Assistant Store Manager

Ross Dress for Less
CHANTILLY, VA
03.2011 - 04.2012
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

TARGET LOGISTICS/Guest Service Team Leader

Target
MANASSAS, VA
11.2002 - 11.2009
  • Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
  • Coordinated daily activities of guest service team members to ensure efficient operations.
  • Monitored staff performance, identified training needs and implemented corrective action when necessary.
  • Resolved customer complaints in a professional manner while maintaining the highest level of service.
  • Ensured compliance with health and safety regulations as well as company policies and procedures.
  • Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
  • Provided feedback to management on areas for improvement within the department or organization.
  • Conducted regular meetings with staff to discuss progress towards goals, provide updates on changes and answer questions.
  • Assigned tasks to team members based on their skillset, availability and workload requirements.
  • Analyzed data from guest surveys to identify areas of improvement in the guest service process.
  • Created reports summarizing key metrics such as customer satisfaction scores, occupancy rates and revenue figures.
  • Implemented initiatives aimed at improving operational efficiency, streamlining processes and reducing costs.
  • Evaluated employee performance through observation of work habits, job knowledge tests and one-on-one conversations.
  • Trained new hires on company policies, procedures, systems and software applications used in their roles.
  • Organized teambuilding activities for staff members that encouraged collaboration and communication among colleagues.
  • Promoted teamwork among staff members by setting expectations for cooperation and recognizing individual contributions.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Welcomed large volume of guests and improved overall customer service.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.

Logistics Manager

Nordstrom
Tysons Corner, VA
04.1992 - 01.2001
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
  • Identified areas of improvement in existing logistics systems using data analytics tools.
  • Collaborated with other departments to develop strategies that align with company objectives.
  • Provided guidance on best practices for warehousing operations based on industry standards.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Conducted training sessions for new employees on safety procedures within the warehouse.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
  • Worked collaboratively with customers and staff at various levels.
  • Created and enforced policies and procedures for entire logistics team.
  • Maintained high standards of internal and external customer service.
  • Led and managed projects to support logistics efforts and plans.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Identified and resolved shipping and packaging errors.
  • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.

Education

High School Diploma -

Eastern District High School
Brooklyn, NY
06-1988

Skills

  • Warehouse Safety
  • Workplace organization
  • Maintaining equipment
  • OSHA Regulations
  • Operate Forklift

Languages

Spanish
Professional

Certification

  • Certification of Forklift Operation

Affiliations

  • I enjoy bible studying
  • Spending time with my family
  • Traveling
  • Reading

References

References available upon request.

Timeline

Warehouse Clerk /Delivery Driver

OneDiversified
08.2016 - Current

Store Manager

Acceptance Now
04.2012 - 12.2016

Assistant Store Manager

Ross Dress for Less
03.2011 - 04.2012

TARGET LOGISTICS/Guest Service Team Leader

Target
11.2002 - 11.2009

Logistics Manager

Nordstrom
04.1992 - 01.2001

High School Diploma -

Eastern District High School

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Seth Pepin