Seth Peterson
Manlius,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Agency Relations Coordinator
Food Bank Of Central New York
09.2023 - Current
- Developed and maintained relationships with Partner Agencies, ensuring satisfaction and prompt resolution of inquiries.
- Implemented feedback mechanisms to identify areas for service improvement and client engagement.
- Organized training sessions for staff on client interaction best practices, improving service quality.
- Managed scheduling and logistics for meetings, enhancing efficiency in communication processes.
- Organized volunteer recruitment efforts, attracting committed individuals who contributed their time and skills to the organization's mission.
- Facilitated interdepartmental communication, streamlining workflow and improving overall productivity.
- Leveraged strong interpersonal skills in building rapport with clients, vendors, sponsors, volunteers, colleagues, supervisors, board members-fostering a positive work culture where collaboration thrived.
- Collaborated on grant proposals that led to additional funding for various programs and initiatives.
Retail Store Manager
Victra Wireless
05.2023 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Completed point of sale opening and closing procedures.
Retail Assistant Manager
GP Mobile
01.2023 - 05.2023
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
District Sales Manager
Metro By T-Mobile
10.2017 - 07.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Rectified billing issues quickly to maintain client satisfaction.
- Grew YOY sales 18% by consistently meeting and exceeding quotas.
Land Surveyor Assistant/ Drone Operator Assistant
Moncrief & McLean Land Surveyors, P.C.
07.2019 - 12.2020
- Hauled surveying equipment across varied terrain including hillsides and swamps to assist surveyors in projects
- Computed geodetic measurements and interpreted survey data to determine positions, shapes and elevations of geomorphic and topographic features
- Prepared and maintained sketches, maps, reports and legal descriptions of surveys to describe, certify and assume liability for work performed
- Planned and conducted ground surveys to establish baselines, elevations and other geodetic measurements
- Calculated heights, depths, relative positions and property lines of terrain
- Researched legal records, survey records and land titles to obtain information about property boundaries in areas to be surveyed
- Used Autocad and Pix4D to prepare two-dimensional maps and three-dimensional computer renderings of property features such as boundary lines, geological points of interest, existing structures and utility lines
- Completed topographical surveys to evaluate property boundaries, road paths and contour levels
- Obtained, sorted and analyzed data from satellite imagery, aerial photography and field surveys, facilitating further analysis
- Performed layouts and field staking of features such as roadways, utility lines and buildings, helping to gather important data and measurements
- Operated instruments like global positioning receivers, gravimeters and radar-based surveillance systems to complete in-depth surveys
- Followed local, regional and national guidelines for land surveying
- Reported on lakes, ponds, rivers and streams to identify navigable channels and recommend construction of piers, bridges and other structures.
- Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history.
- Followed local, regional and national guidelines for land surveying.
- Performed field calculations to complete assessments.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
- Prepared GIS maps and written reports clearly depicting boundaries, landmarks and notable geographical features and loaded data into Software for design use.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
Raft Guide/ Safety Kayaker
B.O.B. Rafting
06.2011 - Current
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Education
Regents Diploma -
General Brown Jr - Sr High School
Dexter, NY2006
Skills
- Safety procedures knowledge
- Works well independently
- Commercial construction
- Effective at multi-tasking
- Excellent customer relations
- First Aid and CPR Certified
- Creative problem solver
- Exceptional communication skills
- Computer proficient
- Talented client relations manager
- Apt in Excel spreadsheet functions
- Watercraft safety
Timeline
Agency Relations Coordinator
Food Bank Of Central New York
09.2023 - Current
Retail Store Manager
Victra Wireless
05.2023 - Current
Retail Assistant Manager
GP Mobile
01.2023 - 05.2023
Land Surveyor Assistant/ Drone Operator Assistant
Moncrief & McLean Land Surveyors, P.C.
07.2019 - 12.2020
District Sales Manager
Metro By T-Mobile
10.2017 - 07.2021
Raft Guide/ Safety Kayaker
B.O.B. Rafting
06.2011 - Current
Regents Diploma -
General Brown Jr - Sr High School
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