Hi, I’m
Seth Pina
Fishers,IN
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
1
Certification
Work History
Embassy Suites
Front Desk Agent
11.2022 - Current
Job overview
- Enforced policies and procedures to increase efficiency.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
SearchPro Systems
Digital Marketing Consultant
09.2020 - Current
Job overview
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Led and managed talented teams to plan and implement project tasks meeting timelines and exceeding expectations.
- Optimized company website to improve engine ranking, user experiences and conversion rates.
- Created and delivered innovative, strategic marketing programs for clients with focus on events, digital marketing and social media.
- Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
- Implemented marketing automation tools to streamline and automate repetitive marketing tasks.
- Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
- Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives, and methods for improvement.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
BJ Restaurant
Host
09.2021 - 03.2022
Job overview
- Opened and closed seating sections according to volume of guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Cooper's Hawk Winery And Restaurant
Server
02.2020 - 12.2021
Job overview
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Pier 48
Server
11.2020 - 05.2021
Job overview
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
ITT Technical Institute Norwood, MA
Associate of Applied Science from Information Technology
06.2017
South Shore Charter Public SchoolNorwell, MA
High School Diploma
06.2010
Skills
- Administrative Support
- Guest Services
- Time Management
- Sales Expertise
- Conflict Management
- Monitor Security
- Safety and Security Procedures
- Customer Service
- Cash Handling
- Performance Strategies
- Social Perceptiveness
- Reporting Capabilities
- Marketing
Websites
Accomplishments
Has achieved various customer service based accreditations from employers.
Certification
- Certified Digital Marketing Specialist, SearchPro Systems - 2020-current.
- SEO Specialist, Mastery - Udemy.com
Timeline
Front Desk Agent
Embassy Suites
11.2022 - Current
Host
BJ Restaurant
09.2021 - 03.2022
Server
Pier 48
11.2020 - 05.2021
Digital Marketing Consultant
SearchPro Systems
09.2020 - Current
Server
Cooper's Hawk Winery And Restaurant
02.2020 - 12.2021
ITT Technical Institute
Associate of Applied Science from Information Technology
South Shore Charter Public School
High School Diploma