SETH PLANCK
IT Systems Engineer/IT Operations Manager
Columbus,OH
Summary
Dynamic Senior Systems Engineer with a proven track record at Bright Edge Solution LLC, excelling in IT operations and service delivery. Expert in Microsoft 365 and disaster recovery, I lead teams to enhance system reliability and minimize downtime, while fostering strong vendor partnerships and implementing effective policies for operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer / IT Operations Lead
Bright Edge Solution LLC
Westerville
02.2024 - 02.2025
- Served as primary escalation point for Tier I–II teams, ensuring timely resolution of high-impact incidents and minimizing client downtime
- Directed the design, security, and ongoing management of client network and infrastructure environments
- Developed, implemented, and continuously improved Microsoft 365, endpoint security, and access control policies across client organizations
- Led disaster recovery planning and execution using Datto, Veeam, and SkyKick to ensure business continuity
- Partnered with clients and vendors to evaluate, procure, and deploy technology solutions aligned with operational and budgetary requirements
- Standardized documentation, SOPs, and operational procedures to improve service consistency and audit readiness
- Provided technical guidance and recommendations to stakeholders on infrastructure strategy and risk mitigation
IT Support Specialist
Bright Edge Solution LLC
Westerville
04.2021 - 02.2024
- Delivered Tier I–III technical support across diverse client environments
- Coordinated asset acquisition, configuration, deployment, and lifecycle tracking
- Supported line-of-business systems through vendor collaboration and troubleshooting
- Maintained accurate asset inventories and documentation repositories
- Assisted in policy enforcement and security best practices across client systems
Senior Systems Support Specialist
ODW Logistics
Columbus
11.2018 - 04.2021
- Led daily operations of Tier I–III service desk teams, acting as escalation authority for critical incidents
- Identified trending issues and implemented permanent fixes to improve system reliability and reduce ticket volume
- Authored and maintained knowledge base articles and end-user documentation
- Collaborated with application, network, and PMO teams using a SWARM methodology to resolve enterprise-wide issues
- Managed project execution for hardware and software rollouts supporting existing staff and new hires
- Played a key role in operational planning, scheduling, and workload prioritization
Systems Support Specialist
ODW Logistics
Columbus
11.2016 - 10.2018
- Resolved infrastructure-related hardware and software incidents in a fast-paced enterprise environment
- Executed system patching, deployments, and documented changes
- Reduced downtime by prioritizing incidents based on business impact
- Deployed user equipment and provided training tailored to operational needs
Education
System Administrator Program -
My Computer Career
Columbus, OHSkills
- IT operations and service delivery
- Team leadership and escalation management
- Network and infrastructure architecture
- Microsoft 365 and endpoint security
- Disaster recovery and business continuity
- Vendor and contract management
- Policy development and governance
- Asset and lifecycle management
- Systems automation and RMM platforms
- Project and change management
Certification
- Microsoft MCP
- CompTIA Network+
- CompTIA Security+
- CompTIA Server+
Profile Link
https://bold.pro/my/seth-planck/494r
Leadership Operations Highlights
- Escalation authority for enterprise-level incidents
- Contributor to IT policy, governance, and security standards
- Experience coordinating vendors, contracts, and third-party services
- Proven ability to operate in high-pressure, customer-focused environments
- Strong communicator with executives, technical teams, vendors, and end users
Timeline
Senior Systems Engineer / IT Operations Lead
Bright Edge Solution LLC
02.2024 - 02.2025
IT Support Specialist
Bright Edge Solution LLC
04.2021 - 02.2024
Senior Systems Support Specialist
ODW Logistics
11.2018 - 04.2021
Systems Support Specialist
ODW Logistics
11.2016 - 10.2018
System Administrator Program -
My Computer Career