Seth Porter
Greenville,SC
Summary
Proactive professional with expertise in managing emergency responses and implementing safety protocols to ensure secure environments for students and staff. Strong relationship builder with a focus on collaboration among diverse stakeholders. Committed to overcoming challenges and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
School Resource Officer
Defender Security Services
Spartanburg, South Carolina
01.2026 - Current
- Enforced school safety policies and procedures to maintain a secure environment.
- Collaborated with school staff to address student behavioral issues effectively.
- Conducted regular safety drills and training sessions for students and staff.
- Built positive relationships with students to foster trust and open communication.
- Monitored hallways and common areas, preventing disruptions and enhancing safety.
- Assisted law enforcement in handling emergencies or incidents on campus.
- Guided students in conflict resolution techniques, promoting a peaceful school environment.
- Responded to emergency situations such as fights, medical issues, or suspicious activity.
- Collaborated with teachers, administrators, counselors, parents and guardians, and other stakeholders to create safe learning environments for all students.
- Served as a liaison between the school and local law enforcement agencies during incidents requiring police involvement.
- Conducted daily patrols of school grounds to ensure safety of students and faculty.
- Investigated reports of bullying and harassment among students.
- Intervened to prevent potential conflicts from escalating into violence.
- Built safety plans and provided guidance on updating plans.
- Maintained a visible presence in classrooms, hallways, and other areas on campus.
- Facilitated communication between administration and families, ensuring clarity on school policies and incidents.
Customer Service Representative
Palmetto State Armory
Greenville, South Carolina
10.2024 - 12.2025
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges in accordance with company policies.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Educated customers on product features and usage for informed decisions.
- Provided training support to new staff on customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
Infantryman
United States Army
Fort Irwin, California
04.2021 - 04.2024
- Executed tactical operations in diverse environments, contributing to overall mission success.
- Coordinated with team members to implement strategic plans, driving achievement of objectives.
- Operated and maintained various weapons systems, ensuring adherence to safety standards.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Trained new soldiers on equipment usage and operational procedures effectively.
- Assessed battlefield conditions to inform decision-making and adjust tactics accordingly.
- Implemented communication protocols to enhance coordination during missions.
- Participated in training exercises to develop skills and improve team performance.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
- Utilized night vision devices to monitor activity at night.
- Assessed terrain features to determine optimal routes for movement of personnel and equipment.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Rendered first aid treatment to injured personnel on the battlefield.
- Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
Education
High School Diploma -
Portsmouth High School
Portsmouth, OH05-2020
Skills
- Safety policy enforcement
- Crisis management
- Crisis communication
- Drill organization
- Behavior monitoring
- Conflict resolution
- De-escalation
- Mental health aid
- Report writing
- Decision making
- Problem solving
- Time management
- Schedule coordination
- Team collaboration
- Relationship building
- Customer service
- Attention to detail
- Professionalism
- Self-discipline
- Self motivation
- Multitasking
- Active listening
- Stress management
- Positive discipline
- Strong interpersonal skills
- Investigative skills
Timeline
School Resource Officer
Defender Security Services
01.2026 - Current
Customer Service Representative
Palmetto State Armory
10.2024 - 12.2025
Infantryman
United States Army
04.2021 - 04.2024
High School Diploma -
Portsmouth High School