Seth Rinaldi
San Antonio
Summary
Customer-oriented Sales Advisor and General Manager with 7 years of management experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and eager to learn with capacity to execute and complete tasks in high-stress environments. Personable leader and strategic planner with comprehensive managerial acumen.
Overview
12
12
years of professional experience
Work History
Outbound Customer Account Manager
Comcast Business
11.2023 - Current
- Managed customer accounts and provided appropriate solutions to increase small business operation, performance, and efficiency.
- Organized daily workflow to ensure maximum daily efficiency.
- Tracked and maintained orders to guarantee prompt and successful delivery of account and product changes.
- Consistent top performer within team and department, consistently meeting and exceeding revenue goals.
- Provided insight, and daily work assistance to all team members.
- Performed 1 on 1's with team members for pre call and active call flow optimization to increase efficiency and performance.
Sales Manager
Mortgage Direct Financial
09.2021 - 11.2023
- Oversee a team of 10 Loan Officers.
- Performed weekly call monitoring review sessions with employees.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Created sales scripts.
- Hired and trained sales employees.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants and employees in easy to understand language.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assisted employees with improving client financial health by counseling on issues such as excessive spending and borrowing.
Mortgage Lending Officer
LoanDepot
04.2019 - 07.2021
- Assisted clients with improving financial health by assessing their situation, helping them refinance rate and terms of their Mortgage, and consolidating debt.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored pipelines to track and log status of loans.
- Established plans and payoffs for customers' loans.
- Obtained copies and reviewed applicants' credit histories to determine eligibility of loan qualification.
- Achieved top 10% of my sales office in performance.
- Responsible for $30 Million pipeline at peak.
General Manager
Get Air
03.2017 - 02.2019
- Increased revenue streams by reducing costs, managing schedules, implementing new policies, marketing campaigns, and corrective actions.
- Cut operational costs by 30% within 1 month. Drove up revenue by 35% within the first 4 months.
- Enhanced operational success through effective staffing, strong staff development, and exceptional customer service.
- Developed and rolled out new policies.
- Monitored and evaluated over 40 employees, identifying and targeting opportunities for improvement.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Created new revenue streams by adding entertainment, merchandise, memberships, and camp packages.
- Exceeded company objectives with operational costs and monthly sales goals.
- Created P&L sheets, expense reports, expense trackers, marketing plans, and outside revenue sheets.
- Effectively collaborated with corporate departments to implement project plans.
- Effectively performed frequent maintenance, and promptly resolved all issues to meet safety requirements.
Sales Manager
Rockin Jump Orange County
03.2016 - 03.2017
- Increased revenue by 22.5% within the first 5 months as Sales Manager.
- Negotiated group/event pricing with customers and performed cold-calling.
- Exceeded projected sales goals.
- Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
- Promptly resolved all customer requests, questions and complaints.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Monitored sales team performance, analyzed sales data and reported information to business owners.
- Mentored and coached sales staff on proven-successful selling techniques, and customer service.
- Created and implemented organizational and filing systems for sales reports and company documents.
Business Development Center Manager
Allen Cadillac
04.2012 - 02.2016
- Created weekly schedule for all BDC employees.
- Assisted employees with computer systems, customers, service writer communication, and service appointments.
- Made recommendations and guided customers to an efficient and comfortable experience.
- Created and maintained long-term relationships with regular customers.
- Set up service and sales appointments.
- Entered details such as payments, account information and call logs into the computer system.
- Created sales/service call scripts for employees.
- Hired, supervised and coached employees on sales strategies to optimize performance.
- Provided call evaluations/training once per week to optimize employee performance.
Education
Saddleback College
Skills
- Outstanding sales and customer service skills; experienced and adept at handling all types of people at various levels of organization
- Highly organized problem solver who is detail oriented and has great management skills
- Personable leader who is competitive and influential
- Efficient multi-tasker who is professional and courteous in fast-paced, high-stress situations
- Strong work ethic: hard worker who is flexible and eager to learn
- Great communicator
- Computer Skills: Microsoft Office/Google Drive
- Business development
Additional Information
Peter Nguyen - Owner of Mortgage Direct Financial:
(415) 716-9649
David Tran - SVP of Mortgage Direct Financial:
(717) 877-4194
John Emmons - Owner of Get Air Las Vegas
(650) 921-1286
Timeline
Outbound Customer Account Manager
Comcast Business
11.2023 - Current
Sales Manager
Mortgage Direct Financial
09.2021 - 11.2023
Mortgage Lending Officer
LoanDepot
04.2019 - 07.2021
General Manager
Get Air
03.2017 - 02.2019
Sales Manager
Rockin Jump Orange County
03.2016 - 03.2017
Business Development Center Manager
Allen Cadillac
04.2012 - 02.2016
Saddleback College
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