Seth Rochwerg
Placentia,CA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Sales manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
22
22
years of professional experience
Work History
Territory Manager
DOZR
03.2024 - Current
- Managed over 200 accounts within US territory.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
Branch Manager
Tire Pros
10.2021 - 11.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Branch Manager
Herc Rentals
04.2019 - 10.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Maintained friendly and professional customer interactions.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Operations Manager
Lowe's
07.2009 - 03.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Manager
Lowe's
01.2006 - 07.2009
- Led a successful sales team by providing motivational coaching and performance-based incentives. 50 million revenue.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Managing Contractor business, growing accounts 15% of total revenue of store.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Customer Service Manager
Lowe's
02.2003 - 01.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Front End Manager
Lowe's
04.2002 - 02.2003
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
Business
Fullerton College
Fullerton, CAHigh School Diploma -
El Dorado High School
Placentia, CA06.1998
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Sales expertise
- Sales Forecasting
- Goals and performance
- Goal Setting
- Lead prospecting
- Account Servicing
- Sales closing
- Territory Growth
- Territory expansion
- Business growth and retention
- Strategic Planning
- Sales Tracking
- Customer Engagement
- Pipeline Management
- Performance Tracking
Timeline
Territory Manager
DOZR
03.2024 - Current
Branch Manager
Tire Pros
10.2021 - 11.2022
Branch Manager
Herc Rentals
04.2019 - 10.2021
Operations Manager
Lowe's
07.2009 - 03.2019
Sales Manager
Lowe's
01.2006 - 07.2009
Customer Service Manager
Lowe's
02.2003 - 01.2006
Front End Manager
Lowe's
04.2002 - 02.2003
Business
Fullerton College
High School Diploma -
El Dorado High School
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